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Jose Santos

@josesantos1

Computer System Analyst II at Trideum securing and hardening systems to STIG and RMF requirements.

At Trideum, I administer server stacks and network access controls, securing and hardening systems to STIG and RMF requirements.

I participate in vulnerability remediation and patch deployments, and support MECM deployments in closed and standalone systems under CUI guidelines.

At Central Health, I troubleshot complex networking incidents and assisted with IPv4 dual-stack configuration and VLAN implementation, supporting Tier 2 operations.

Earlier, at Neos Consulting Group, I supported data center project transitions that reduced transition time by 30%. My experience also includes network infrastructure work with the United States Army, including configuring and hardening routers and switches under IAVA directives and the RMF framework.

Experience

Work history, roles, and key accomplishments

Current

Computer System Analyst II

Current

Trideum

Jan 2025 - Present (1 year 8 months)

Secure and harden systems by administering server stacks and network access controls in accordance with STIGs and RMF requirements. Participate in vulnerability remediation and patch deployment, and perform configuration backups and system upgrades.

DISA STIGs RMF MECM CUI Patch deployment Configuration Management System Administration Vulnerability Remediation

Field Technician

Central Health

Jan 2023 - Jan 2025 (2 years)

Troubleshoot and resolve hardware, software, networking, and telecom issues across workstations and infrastructure. Supported Tier 2 operations, IPv4 dual-stack configuration, VLAN implementation, and automated tasks using scripting.

Troubleshooting IPv4 VLAN BASH PowerShell Remote Support Ticketing Systems Networking

L2 Engineer

Neos Consulting Group

Jan 2023 - Dec 2023 (11 months)

Supported IT/IS architecture and system administration processes, improving consistency and infrastructure reliability. Managed data center project transitions, reducing transition time by 30% and improving system availability.

System Administration Data Center Project Management Testing Validation Vendor coordination

Smart Hands Technician

Xoriant

Jan 2022 - Dec 2022 (11 months)

Assisted with ISP/OSP troubleshooting, fiber testing, and cabling maintenance on IDF/MDF equipment. Configured and monitored network interfaces and installed network devices.

ISP OCSP Fiber Testing Cabling Network Configuration Monitoring Installation

Helpdesk Technician

Infogain Corp

Jan 2021 - Dec 2021 (11 months)

Provided technical support for hardware, software, and network connectivity, improving user efficiency and reducing downtime. Guided users through system setup and troubleshooting, increasing first-call resolution and satisfaction.

Technical Support Troubleshooting Ticketing Documentation Customer Service

Information Technology Specialist

United States Army

Jan 2016 - Dec 2017 (1 year 11 months)

Configured, installed, and hardened routers and switches in accordance with IAVA directives and the RMF framework. Implemented and maintained network and communication infrastructure, providing hands-on support for hardware diagnostics and repairs.

Routers Switche IAVA RMF Network Infrastructure Hardware Diagnostics Network Modernization