Open to opportunities

Daniel Sancho

@danielsancho

Message

I coordinate cross-functional programs that turn ambiguity into measurable operational outcomes.

Costa Rica

Message

What I'm looking for

I'm looking to lead cross-functional programs where I can bring structure to ambiguity, improve operational processes, align stakeholders, and use data to drive measurable business outcomes.

At Uber Center of Excellence, I coordinate cross-functional initiatives across LatAm, US&C, and global teams, translating ambiguous business objectives into structured plans, governance routines, and measurable outcomes. I led LatAm headcount governance and exceeded the 2025 cost-avoidance expectation by six percentage points.

I've also led real-time operations and workforce initiatives across multiple markets, aligning staffing, service levels, budgets, schedules, and resource constraints. I use data, reporting automation, and clear stakeholder alignment to surface risks, improve execution, and support decision-making.

Experience

Work history, roles, and key accomplishments

Cross-functional Project Program Specialist

Uber Center of Excellence

Aug 2024 - Jul 2026 (1 year 11 months)

Coordinated cross-functional initiatives from problem definition through implementation, establishing project plans, ownership, governance routines, action tracking, and measurable outcomes. Aligned Finance, Operations, Legal, Workplace, Workforce Management, and technical teams around scope, priorities, dependencies, resource constraints, and execution decisions.

Project Planning Governance Risk Management Process Improvement KPI Tracking Data Analysis Google Sheets Jira Notion Workflow Automation Reporting Business Insights

Sr. Real-Time Analyst

Uber Center of Excellence

Aug 2021 - Jul 2024 (2 years 11 months)

Served as the technical lead for a predominantly US-based Real-Time Operations team, guiding day-to-day execution, complex decisions, escalations, and process adoption. Coordinated multi-market workforce initiatives, aligning staffing requirements, operational priorities, service levels, and resource constraints.

Real Time Operations Workforce Management Staffing Scheduling Data Analysis Reporting Automation Google Sheets Jira Notion Process Improvement

Real-Time Analyst

Uber Center of Excellence

Dec 2020 - Aug 2021 (8 months)

Managed real-time staffing and operational performance across multiple markets, coordinating time-sensitive actions based on demand, service levels, and business priorities. Analyzed operational trends and staffing risks to support intraday decisions and maintain execution against performance targets.

Real Time Operations Workforce Management Staffing Scheduling Data Analysis Reporting Google Sheets Jira Notion Process Improvement

Operations & Customer Support

Concentrix

Jan 2016 - Dec 2020 (4 years 11 months)

Supported LatAm operations across partner support, safety investigations, and customer service, resolving complex cases through analysis and cross-functional coordination. Contributed to process improvements while operating in bilingual, high-volume, and time-sensitive environments.

Customer Support Operations Analysis Cross functional Coordination Process Improvement Bilingualism