Joseph Zizzo
@josephzizzo
Operations Manager with extensive experience in contract management.
What I'm looking for
As an Operations Manager with a strong background in contract management and team leadership, I have successfully supervised daily operations at City Fitness, ensuring both staff and member satisfaction. My experience includes hiring, training, and managing diverse teams, while also addressing membership issues and overseeing budgetary tasks.
Previously, I served as a Contracts and Quality Specialist for the Department of Defense, where I ensured compliance and managed contract deliverables. My attention to detail and organizational skills have been pivotal in maintaining healthy client relationships and ensuring that contractual obligations are met. With a Bachelor of Business Administration and a certificate in Government Contract Management, I am well-equipped to contribute to any organization.
Experience
Work history, roles, and key accomplishments
Operations Manager
City Fitness
Jun 2024 - Feb 2025 (8 months)
Supervised day-to-day operations at a single club, accountable for overall performance management and ongoing care of each reporting department. Supported both staff and member-facing matters, and was responsible for hiring, training, and supervising front desk, retail/shakebar, and janitorial staff. Addressed and resolved membership issues, attended to payroll, scheduling, inventory, and budgetar
Operations Manager
City Fitness
Jun 2024 - Feb 2025 (8 months)
Supervised daily club operations, managing overall performance and care of reporting departments. Responsible for hiring, training, and supervising front desk, retail/shakebar, and janitorial staff, while also handling membership issues, payroll, scheduling, inventory, and budgetary tasks.
Assistant Operations Manager
City Fitness
Jan 2024 - Jun 2024 (5 months)
Supported day-to-day operations at a single club, assisting with both staff and member-facing matters. Assisted with hiring, training, and supervising front desk, retail/shakebar, and janitorial staff. Addressed and resolved membership issues, assisted with scheduling, and performed inventory tasks.
Assistant Operations Manager
City Fitness
Jan 2024 - Jun 2024 (5 months)
Supported daily club operations and addressed both staff and member-facing matters. Assisted with hiring, training, and supervising front desk, retail/shakebar, and janitorial staff, and managed membership issues, scheduling, and inventory.
Front Line Representative
City Fitness
Oct 2023 - Jan 2024 (3 months)
Served as the initial point of contact for all members and guests, performing various administrative and clerical tasks in accordance with SOP. Completed sales transactions at POS registers. Addressed member and guest matters via phone call or in person, escalating when necessary.
Front Line Representative
City Fitness
Oct 2023 - Jan 2024 (3 months)
Served as the initial point of contact for all members and guests, performing various administrative and clerical tasks in accordance with SOP. Completed sales transactions at POS registers and addressed member and guest matters via phone or in person, escalating when necessary.
Contracts and Quality Specialist, Department of Defense
Lockwood Group
Jul 2022 - Aug 2023 (1 year 1 month)
Managed incoming administration and management across Lockwood’s portfolio of IDIQ programs, ensuring compliance and auditability within the contracts file management system. Tracked contract requirements and associated program funding and deliverables to ensure contractual obligations were communicated, understood, and followed. Responsible for drafting, coordinating, and submitting weekly, bi-we
Contracts and Quality Specialist
Lockwood Group
Jul 2022 - Aug 2023 (1 year 1 month)
Managed incoming administration and management across Lockwood’s portfolio of IDIQ programs, ensuring compliance and auditability within the contracts file management system. Tracked contract requirements, program funding, and deliverables, and drafted, coordinated, and submitted weekly, bi-weekly, and monthly reports.
Contracts Administrator, TRICARE/Department of Defense
International SOS
Jul 2021 - Aug 2022 (1 year 1 month)
Developed formal contractual correspondence and process improvements for contract and subcontract management, initiating problem resolution and providing guidance to program management. Reviewed and edited proposals, TA’s, MOU’s, and NDA’s. Maintained comprehensive subcontract/procurement electronic files in accordance with company policies, procedures, and Federal Regulations.
Contracts Administrator
International SOS
Jul 2021 - Aug 2022 (1 year 1 month)
Developed formal contractual correspondence and process improvements for contract and subcontract management, initiating problem resolution and providing guidance to program management. Reviewed and edited proposals, TA’s, MOU’s, and NDA’s, while maintaining comprehensive subcontract/procurement electronic files in accordance with company policies, procedures, and Federal Regulations.
Subordination Specialist
Avenue 365 Lender Services
Nov 2020 - Feb 2021 (3 months)
Monitored internal software system for requests and updates ready for processing and implementation, coordinating with Sub Lenders to request necessary requirements. Maintained and organized all necessary documents or requests from loan processors. Reviewed and evaluated all subordinations upon receipt, and sent out subordination package requests for execution by the sub lender.
Subordination Specialist
Avenue 365 Lender Services
Nov 2020 - Feb 2021 (3 months)
Monitored internal software systems for requests and updates, coordinating with Sub Lenders to request necessary requirements. Maintained and organized all necessary documents and requests from loan processors, reviewing and evaluating all subordinations upon receipt.
Part-time CrossFit Coach
CrossFit Raid
Jan 2018 - Dec 2019 (1 year 11 months)
Coached part-time CrossFit classes, providing instruction on proper techniques and ensuring participant safety during workouts. Developed and implemented workout programs tailored to various fitness levels and goals. Motivated and guided members to achieve their fitness objectives.
CrossFit Coach
CrossFit Raid
Jan 2018 - Dec 2019 (1 year 11 months)
Coached CrossFit classes, guiding members through various workouts and ensuring proper form and safety. Developed and implemented training programs tailored to individual fitness levels, fostering a supportive and motivating environment.
Contract Surety Bond Underwriter
Tokio Marine, HCC
Jan 2017 - Aug 2019 (2 years 7 months)
Performed duties as a Contract Surety Bond Underwriter, assessing risk and ensuring compliance with company policies and industry regulations. Managed a portfolio of accounts, evaluating financial statements and project risks to facilitate bond issuance. Maintained strong client relationships and supported business growth.
Contract Surety Bond Underwriter
Tokio Marine, HCC
Jan 2017 - Aug 2019 (2 years 7 months)
Performed underwriting duties for contract surety bonds, assessing risk and ensuring compliance with company policies. Managed a portfolio of accounts, providing expert advice and maintaining strong client relationships.
Surety Bond Account Manager
The Hartford
Jun 2015 - Jan 2017 (1 year 7 months)
Managed surety bond accounts, serving as the primary contact for clients and brokers to facilitate bond issuance and renewals. Ensured client satisfaction and adherence to underwriting guidelines. Collaborated with internal teams to support sales and service objectives.
Surety Bond Account Manager
The Hartford
Jun 2015 - Jan 2017 (1 year 7 months)
Managed a portfolio of surety bond accounts, serving as the primary contact for clients and brokers. Facilitated bond issuance, renewals, and modifications, ensuring client satisfaction and adherence to underwriting guidelines.
Associate Surety Underwriter / Contract Surety Bond Underwriter
Liberty Mutual Surety
Feb 2012 - May 2014 (2 years 3 months)
Underwrote contract surety bonds, evaluating financial statements and project risks to determine eligibility and terms. Collaborated with senior underwriters and sales teams to support business growth and client needs. Ensured adherence to company policies and industry best practices.
Associate Surety Underwriter
Liberty Mutual Surety
Feb 2012 - May 2014 (2 years 3 months)
Assisted senior underwriters in evaluating surety bond applications and assessing financial risks. Prepared bond documents and maintained accurate records, contributing to the efficient processing of surety requests.
Squad Leader, Infantry
United States Marine Corps
Jun 2004 - Jun 2008 (4 years)
Led an infantry squad through two tours in Iraq, demonstrating exceptional leadership and tactical proficiency in combat environments. Provided mentorship and maintained an approachable open-door policy for subordinate Marines, fostering a relationship built on trust, dependability, and reliability. Achieved meritorious promotions to Lance Corporal, Corporal, and Sergeant based on outstanding perf
Squad Leader, Infantry
United States Marine Corps
Jun 2004 - Jun 2008 (4 years)
Led an infantry squad through two tours in Iraq, demonstrating exceptional leadership and tactical proficiency. Provided mentorship and an open-door policy for subordinate Marines, fostering trust and dependability within the unit.
Education
Degrees, certifications, and relevant coursework
Temple University
Bachelor of Business Administration, Business Administration
Pursued a comprehensive curriculum in business administration, covering core principles of management, finance, marketing, and operations. Developed strong analytical and problem-solving skills applicable to various business environments.
Villanova University
Certificate, Government Contract Management
Completed a specialized certificate program focusing on the essential aspects of government contract management. Gained expertise in contract compliance, administration, and legal frameworks relevant to government procurement.
Availability
Location
Authorized to work in
Job categories
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