Open to opportunities

Max Humpf

@maxhumpf

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Dynamic leader with expertise in financial process optimization.

United States

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What I'm looking for

I am looking for a role that fosters collaboration and allows for growth.

I am a dynamic and results-driven leader with extensive experience in team management, customer account oversight, and process optimization within fast-paced financial and operational environments. My career has been marked by a commitment to driving high-performance teams and managing large-scale account portfolios, particularly in the realm of conventional and jumbo loans. I excel at implementing data-driven strategies that enhance efficiency and improve client outcomes.

In my most recent role as Loan Coordinator Team Lead at Veterans United Home Loans, I directed a team of 16 loan coordinators, delivering personalized coaching and performance evaluations. I successfully streamlined workflows, reducing median loan processing time by 2 calendar days and boosting efficiency by 15%. My ability to navigate complex regulations and foster collaboration across diverse stakeholders has been instrumental in maintaining a client satisfaction rate above 90% while ensuring compliance with VA, FHA, and HUD regulations.

My educational background includes a Bachelor of Science in Psychology with a minor in Sociology from the University of Missouri. I am also certified in Google Project Management and have received various awards for my contributions, including the Loan Team Quarterly Cup Winner for Q1 2024. I am passionate about leveraging my skills to drive organizational success and enhance client relationships.

Experience

Work history, roles, and key accomplishments

Loan Coordinator Team Lead

Veterans United Home Loans

Jun 2021 - May 2023 (1 year 11 months)

Directed a team of 16 loan coordinators, providing coaching and performance evaluations. Oversaw a high-volume portfolio, streamlining workflows to reduce loan processing time by 2 days and boosting efficiency by 15%. Ensured compliance with VA, FHA, and HUD regulations while maintaining a client satisfaction rate above 90%.

Team Leadership Regulatory Compliance Data Analysis Client Relationship Management Performance Metrics Process Improvement

Loan Coordinator Team Lead

Veterans United Home Loans

Jun 2021 - May 2023 (1 year 11 months)

Directed a team of 16 loan coordinators, enhancing efficiency by 15% through streamlined workflows and reducing loan processing time. Maintained a client satisfaction rate above 90% while ensuring compliance with VA, FHA, and HUD regulations. Implemented process improvements that increased SLA adherence by 20%.

Team Management Regulatory Compliance Data Analysis Client Relationship Management Performance Metrics Cross Functional Collaboration

Account Manager

Veterans United Home Loans

Sep 2019 - Jun 2021 (1 year 9 months)

Managed a pipeline of over 60 customer accounts, closing 900+ loans through proactive communication and issue resolution. Investigated fraud and compliance issues, reducing error rates by 10% and enhancing client trust. Collaborated with underwriting and compliance teams for seamless account handling.

Account Management Customer Communications Fraud Investigation Compliance Management Loan Processing Team Collaboration Problem Solving

Account Manager

Veterans United Home Loans

Sep 2019 - May 2021 (1 year 8 months)

Managed over 60 customer accounts, successfully closing 900+ loans through proactive communication and issue resolution. Reduced error rates by 10% by investigating fraud and compliance issues, while collaborating with underwriting and compliance teams for seamless account handling.

Account Management Customer Communications Loan Processing Fraud Detection Team Collaboration

Disclosure Specialist

Veterans United Home Loans

Jun 2019 - Sep 2019 (3 months)

Reviewed financial documents for compliance with loan regulations, ensuring accuracy in over 100 monthly reviews. Enhanced communication with customers and regulatory bodies to improve transparency in financial processes.

Documentation Review Compliance Regulatory Compliance

Disclosure Specialist

Veterans United Home Loans

Jun 2019 - Sep 2019 (3 months)

Reviewed financial documents for compliance with loan regulations, ensuring accuracy across 100+ monthly reviews. Facilitated communication with customers and regulatory bodies, enhancing transparency in financial processes.

Documentation Review Compliance Communication Skills Customer Service

Site Coordinator (Volunteer)

Drop in the Ocean

Jan 2019 - Mar 2019 (2 months)

Led international volunteer teams, delegating tasks and fostering collaboration to deliver humanitarian aid. Managed operational budgets and secured resources, aligning efforts with organizational goals in partnership with UNHCR and NGOs.

Team Leadership Budget Management Humanitarian Aid Collaboration Resource Allocation Project Management

Site Coordinator (Volunteer)

Drop in the Ocean

Jan 2019 - Feb 2019 (1 month)

Led international volunteer teams in delivering humanitarian aid, managing operational budgets, and securing resources. Collaborated with UNHCR and NGOs to align efforts with organizational goals.

Team Leadership Budget Management Humanitarian Aid Collaboration Resource Allocation

Infantry

US Army

Feb 2012 - Dec 2013 (1 year 10 months)

Train in the use of small arms, anti-tank, and other weapons systems. You will be responsible for capturing, destroying, and repelling enemy ground forces during missions. This is also the starting point for many advanced schools, such as Special Forces, Airborne School, Ranger School, Sniper School, and Pathfinder School.