Joseph Phillips

Working closely with designers and developers on production of new component documentation for design system (zeroheight), as well as review and revision of existing materials. Leading on development of design system governance and workflow model, including alignment on roles and responsibilities, production process, and contributor UX copy standards and design guidelines development.

Managed website content and digital initiatives. Ensured content was accurate and user-friendly.

Managed media and communications. Developed content for various platforms.

Managed digital content and online presence. Developed strategies to engage target audiences.

Managed digital communications. Developed and implemented digital strategies to support organizational goals.

Managed digital content and communications. Developed and executed digital campaigns.

Managed digital marketing and web content. Implemented strategies to increase online engagement.

Managed website content strategy and implementation. Collaborated with stakeholders to improve online presence.

Developed and executed content strategies. Managed content creation and optimization processes.

Designed and managed website content. Ensured content met user needs and organizational goals.

Managed content strategy for the organization. Developed and implemented digital marketing initiatives.

Worked with multidisciplinary product team on Discovery phase for new global events site. Crafted content for and usability tested working prototypes for Alpha phase events platform product.

Reviewed and rewrote GOV.UK product safety industry and consumer guidance, in collaboration with GDS. Researched user needs and developed new consumer-facing product safety guidance and support.

Crafted product interface text and user flows for new payments administration tool for education providers. Wrote technical guidance and supporting documentation for product users.

Wireframed, designed content, and prototyped new transactional interface for customer self-serve triage pages. Optimised customer support email and SLA agreement messaging content for usability and Plain English.

Led on content requirements discovery. Worked with UCD team to develop end-to-end user flows and wireframes for new site.

Audited and redesigned website content and IA for site-wide unification and migration project. Developed content design standards, templates and patterns for new site, improving internal consistency and quality.

Developed and achieved internal buy-in on UX copy principles, standards and ways of working. Wrote text for product UI and chatbot dialogues, strengthening product voice and usability.

Worked with multi-functional UCD team on coffee subscription sign-ups and online ordering customer journeys. Wrote user-friendly UI text for key product screens, balancing UCD principles with brand voice guidelines.

Developed design system materials for new product, working closely with UX designers and developers on component explanations, design specs, usage guidelines and dev implementation references. Developed new content requirements gathering processes, authoring templates and quality control standards to improve consistency of docs.

Produced and maintained technical knowledge base documentation and help centre material for UK gas industry customers. Audited and redesigned website IA, including new navigational menu structure, topics taxonomy, and content templates.

Responsible for knowledge base production and maintenance for enterprise B2B product help centres (Meta Quest for Business), primarily targeted at enterprise admin and developer users. Working with product design and engineering teams to craft user-centered product explanations, release notes, usage guidance and developer documentation.

Grade: 2:1

Studied English Literature, focusing on critical analysis and literary theory. Gained strong research, writing, and communication skills applicable to various professional fields.