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SA@sandrinaabeywardene
Experienced information designer specializing in technical writing and content strategy.
Sri LankaI am a dedicated information designer with a strong background in technical writing and content strategy. Over the years, I have built and maintained over four knowledge base sites, including API documentation for clients across Norway, the UK, and the UAE. My efforts have led to smoother developer onboarding, faster self-service, and a significant reduction in support tickets. I take pride in developing user guides and help files for various platforms, which have greatly improved customer onboarding and product adoption.
My experience extends beyond technical writing; I have successfully conceptualized and launched a custom furniture store driven by social media, generating millions in revenue within its first year. I have also spent over four years in the Cayman Islands as a designer/writer for the Cayman Free Press, where I contributed to various publications, enhancing the publisher’s market presence. My self-taught skills in design tools such as InDesign, Photoshop, and Figma allow me to create visually compelling deliverables that resonate with audiences.
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Work history, roles, and key accomplishments
Grubtech
Jan 2022 - Present (3 years 10 months)
Developed Technical/UX writing and content strategies for digital products and developer portals. Supported social media storytelling and brand voice for internal and external audiences.
99X Technology
Feb 2013 - Dec 2021 (8 years 10 months)
Created multi-channel content for global markets, ensuring brand consistency. Produced clear, user-focused copy and campaigns to enhance product adoption.
Cayman Free Press
May 2008 - Nov 2012 (4 years 6 months)
Produced engaging editorial and promotional content for newspapers and magazines. Crafted compelling copy for ads and marketing campaigns.
Eurocenter DDC
Oct 2004 - Apr 2008 (3 years 6 months)
Created branded content, manuals, and online help guides. Established content templates and ensured tone consistency.
Virtusa Inc.
Jun 2003 - Oct 2004 (1 year 4 months)
Created technical documents, training guides, wrote brand copy and compiled newsletters. Standardized documentation quality and improved efficiency.
Degrees, certifications, and relevant coursework
Graduate Diploma, Information Design
Completed a Graduate Diploma in Information Design, focusing on the principles and practices of effective information structuring and presentation. This program enhanced skills in creating clear, user-friendly content and visual communication.
Diploma, Freelance Journalism
Obtained a Diploma in Freelance Journalism, developing strong writing, research, and reporting skills. This education provided a foundation in journalistic ethics and content creation for various media.
High School Diploma, General Studies
Attended Bishop's College in Colombo 3, completing secondary education. The curriculum provided a comprehensive academic foundation across various subjects.
Sri LankaYou can contact Sandrina and 90k+ other talented remote workers on Himalayas.
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