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Jayant User

@jayantuser

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Documentation & Knowledge Management Leader with 15+ years of experience.

Zimbabwe

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What I'm looking for

I am seeking a role that values collaboration, innovation, and continuous improvement in documentation practices.

With over 15 years of experience in documentation and knowledge management, I have successfully led scalable initiatives across enterprise software, SaaS, and platform domains. My expertise lies in architecting centralized repositories and enhancing content governance, which has significantly reduced operational friction through standardization. I pride myself on my ability to foster cross-functional collaboration and engage stakeholders effectively while mentoring diverse teams.

In my recent role as Architecture Documentation Manager at MicroFocus, I centralized over 100,000 architecture artifacts, cutting retrieval time by 50% and improving audit readiness. I standardized key documentation templates, which reduced rework by 65% and boosted team consistency. My collaborative efforts with architects led to a 30% drop in support queries, demonstrating my commitment to enhancing operational efficiency and clarity in documentation.

Throughout my career, I have consistently focused on improving documentation quality and team productivity. As a Documentation Manager at ValueLabs, I led a team of writers, increasing productivity by 40% and enhancing writing quality through continuous feedback. My passion for documentation excellence and my strategic approach to knowledge management have equipped me to drive impactful results in any organization.

Experience

Work history, roles, and key accomplishments

Architecture Documentation Manager

MicroFocus (Acquired by OpenText)

Feb 2023 - May 2025 (2 years 3 months)

Centralized over 100,000 architecture artifacts, significantly cutting retrieval time and improving audit readiness. Standardized key documentation templates, which reduced rework and boosted team consistency.

Architectural Documents System Integration

Documentation Manager

ValueLabs

Jan 2020 - Feb 2023 (3 years 1 month)

Led and coached a team of writers, increasing team productivity and writing quality through continuous feedback. Directed documentation for multiple client accounts, reducing delivery cycles and increasing client satisfaction.

Team Leadership Content Delivery Process Improvement API Documentation Stakeholder Management Content Uniformity

Senior Technical Writer

Flexera

Feb 2018 - Dec 2019 (1 year 10 months)

Created numerous guides, APIs, and UI documents using Madcap Flare and DITA, which improved onboarding and reduced support tickets. Collaborated with development and product teams to ensure on-time documentation delivery across multiple product releases.

Technical Writing Madcap Flare DITA API Documentation Onboarding Product Release Documentation

Lead Technical Writer

Arctern Consulting

Oct 2017 - Dec 2017 (2 months)

Delivered structured online help across multiple platforms, which decreased support queries. Conducted numerous SME interviews, accelerating timelines with technically accurate documentation.

Documentation Delivery Support Query Reduction

Senior Technical Writer

Technosoft Global Services

Mar 2017 - Oct 2017 (7 months)

Developed multiple manuals and configuration guides, significantly reducing onboarding time for new users. Ensured clarity and accuracy in all technical documentation.

Technical Documentation Onboarding Technical Writing Content Development

Senior Technical Writer

Alshaya Outsourcing Pvt Ltd

Aug 2015 - Dec 2016 (1 year 4 months)

Created numerous diagrams and manuals for e-commerce systems, which reduced implementation time. Focused on clear and concise documentation to support system deployment.

E Commerce Documentation Documentation

Technical Communication Trainer

TWB (The Writers Block)

Jul 2013 - Jun 2015 (1 year 11 months)

Delivered numerous training sessions and help documents, improving user adoption and reducing dependency on support. Focused on empowering users through comprehensive technical communication.

Technical Training Documentation Support Reduction Content Delivery

Education

Degrees, certifications, and relevant coursework

Sikkim Manipal University

Bachelor of Commerce, Commerce

Completed a Bachelor of Commerce degree through distance learning. Focused on fundamental business principles and practices relevant to various industries.

TWB (The Writers Block)

Certified Technical Writer, Technical Writing

Obtained a certification in Technical Writing from TWB (The Writers Block). Developed skills in creating clear, concise, and effective technical documentation.