Joseph Paquette

At ShareGrid, acquired by Backstage and now part of Cast & Crew, I reviewed and assessed more than 20,000 accounts annually to detect fraud and protect platform integrity.

I analyze customer feedback and operational data to improve service, resolve complex issues, reduce escalations, and strengthen workflows across cross-functional teams.

Previously, I facilitated group therapy and developed individualized treatment plans at Downtown Impact, while providing crisis intervention and maintaining compliance with mental health laws and ethical standards.

At Helix Treatment Centers, I managed inpatient program operations, trained and supervised staff, coordinated scheduling and inventory, and provided crisis counseling and behavioral support. I bring a psychology background and experience making critical decisions under pressure across operations and behavioral health settings.