Open to opportunities

Analida Vallarino

@analidavallarino

Message

Seasoned bilingual operations and client success leader in compliance and support.

United States

Message

What I'm looking for

I seek a senior operations or compliance role where I can lead cross-functional teams, improve processes, and build client relationships in a collaborative, growth-oriented environment.

I am a seasoned operations and client-success leader with extensive international experience in due diligence, compliance, and customer support across healthcare, transportation, and shared services. I have led large teams (85+), driven KPI improvements, managed high-value regional clients, and launched new research centers, combining analytical decision-making with strong communication and relationship-building skills.

As a bilingual professional and certified specialist in sanctions, AML, and financial crime, I blend operational rigor with people-focused leadership and coaching. I have a track record of training and onboarding clients, optimizing processes, and ensuring regulatory and quality compliance while supporting cross-regional collaboration and business growth.

Experience

Work history, roles, and key accomplishments

Seasonal Advisor II

Concentrix Services US, Inc

Jan 2025 - Jan 2026 (1 year)

Reviewed and validated AI-generated text and images for accuracy and compliance, provided bilingual (Spanish/English) content assessment, and documented feedback to improve model performance.

Content Moderation Quality Assurance Documentation & Compliance

Senior Manager, Enhanced Due Diligence

Refinitiv | LSEG Business - Thomson Reuters

Jan 2008 - Dec 2024 (16 years 11 months)

Led and developed a team of 85+ specialists, managed enhanced due diligence operations and client relationships, and drove KPI, budgeting, and startup activities for the Panama research center.

Team Leadership Client Relationship Management & Compliance KPIs Budgeting Vendor Management

General Manager

Centro Psicológico Especializado

Jan 2004 - Dec 2008 (4 years 11 months)

Launched and managed an upscale psychological center, overseeing facility remodeling, staffing, daily operations, budgeting, and patient services quality assurance.

Operations Management Staffing Budgeting Quality Assurance Patient Services Marketing Coordination

Technical Support Manager

Dell

Jan 2003 - Dec 2004 (1 year 11 months)

Managed a team of 20 technical staff, oversaw staffing and performance metrics, conducted coaching and training, and handled escalations to improve customer support outcomes.

Technical Support Management Team Leadership Performance Monitoring Coaching And Training Escalation Management Customer Service