At TaskUs, I supported merchants during the early stages of their experience, answering questions and providing guidance on account-related issues.
I managed backend merchant account onboarding and completed work plans to help ensure a smooth onboarding process. I also documented cases, followed up on open concerns, and coordinated with relevant teams.
At Majorel, I provided technical support to Apple iOS and MSS customers through chat, troubleshooting issues and helping them navigate solutions.
Earlier, I handled customer service inquiries at Alorica and iQor Philippines. As an Operations Supervisor at iQor Philippines, I supervised team operations, supported agents in real time, and conducted performance evaluations.
