Open to opportunities

Josephine Juma

@josephinejuma

Senior operations and project leader driving global service delivery, operational excellence, and scalable implementations.

Kenya

Message

What I'm looking for

I seek senior roles where I can lead global implementations and operations, drive process automation, mentor teams, and deliver measurable improvements in delivery quality and profitability.

I am a Senior Operations and Project Management professional with over 20 years' experience delivering global service delivery, large-scale implementations, and operational improvement across multinational organisations.

At AARO Systems I led and mentored international teams, standardized quality assurance, and delivered 50+ implementations with a 95% average customer satisfaction rating and reduced project durations by about 15%.

Previously I directed consolidated financial reporting across multiple African regions, managed external audits and tax compliance, and implemented ERP and payroll modules to improve integration and reporting accuracy.

I combine technical knowledge of financial systems and IFRS 16 with strong stakeholder engagement, risk mitigation, and process automation abilities to drive measurable improvements in delivery performance and profitability.

Experience

Work history, roles, and key accomplishments

Current

Global Services Manager

Current

AARO Systems AB

Jun 2022 - Present (3 years 5 months)

Elevated global service delivery across implementations, training, support and upgrades, achieving a 95% average customer satisfaction and reducing average project duration by ~15% while driving profitable services operations.

Service Delivery Project Management Risk Management Workflow Automation Stakeholder Management Performance Metrics

Global Implementations Manager

AARO Systems AB

Jan 2020 - May 2022 (2 years 4 months)

Directed global implementation lifecycle for AARO financial products, improving team efficiency by 18% through optimized resource allocation and KPI-driven delivery oversight for international clients.

Implementation Resource Allocation KPIs Risk Analysis Client Delivery

Project Manager

AARO Systems AB

Jun 2018 - Dec 2019 (1 year 6 months)

Led end-to-end delivery of IFRS 16 lease compliance projects for 50+ global clients and delivered core consolidation tool implementations 10% faster than estimates while ensuring accurate data migration and client adoption.

IFRS Project Delivery Data Migration System Configuration Timeline Optimization Quality Assurance

Financial Consultant

AARO Systems East Africa

Jun 2017 - Jun 2018 (1 year)

Implemented and configured the AARO Group Consolidating Tool for clients, provided technical support and training, and collaborated with developers to deliver customized reporting and improved platform adoption.

Financial Consolidation System Implementation Technical Support Reporting Troubleshooting Configuration Stakeholder Engagement

Group Head of Reporting

Spencon Holdings Ltd

Dec 2014 - Apr 2017 (2 years 4 months)

Directed consolidated financial reporting across five countries, shortened month-end close via intercompany process improvements, and managed external audits and tax compliance to ensure timely, accurate statutory reporting.

Financial Reporting Audit Management Tax Compliance Systems Administration Process Improvement Stakeholder Management

Financial Accountant

Spencon Holdings Ltd

Apr 2005 - Dec 2014 (9 years 8 months)

Managed financial accounting duties across the group, supporting reporting and controls that contributed to unqualified audit opinions and successful ERP payroll and finance module implementations.

Accounting Month End Close ERP Implementation Audit Support Payroll Systems Financial Control Reconciliations Compliance

Accounts Assistant

Stirling Civil Engineering (K) Ltd

Nov 1999 - May 2004 (4 years 6 months)

Supported accounts operations including transaction processing and reconciliations to maintain accurate financial records and support departmental reporting requirements.

Accounts Payable Reconciliations Transaction Processing Ledger Maintenance Financial administration Documentation Reporting Excel

Purchasing Clerk

Stirling Civil Engineering (K) Ltd

Jun 1998 - Nov 1999 (1 year 5 months)

Managed procurement and purchasing tasks, maintaining supplier records and purchase documentation to support operational continuity for civil engineering projects.

Procurement Supplier Management Documentation Record keeping Compliance