JJJosephine Jalea
@josephinejalea
Ground Support Specialist with expertise in global travel reservations.
ZimbabweWhat I'm looking for
I am a dedicated Ground Support Specialist with a strong background in hotel and rental reservations, having honed my skills at Teleperformance Philippines. My experience includes effective communication with front desk personnel and affiliated companies, ensuring seamless operations in the hospitality sector.
Throughout my career, I have upskilled to become a global travel specialist, proficient in flight reservations and utilizing various Global Distribution Systems (GDS) such as Galileo, Farelogix, and Sabre. My commitment to excellence is reflected in my ability to troubleshoot and maintain systems, providing timely updates and reports to enhance service delivery.
Currently pursuing further education in Financial Management, I am eager to leverage my skills and knowledge to contribute positively to a dynamic team. I thrive in environments that value clear communication and innovative problem-solving, and I am excited about the opportunity to grow within the travel and hospitality industry.
Experience
Work history, roles, and key accomplishments
English Teacher
BBTOGi Global Inc.
Jan 2024 - Present (1 year 5 months)
Taught English to students, developing and implementing engaging lesson plans. Fostered a positive learning environment and assessed student progress effectively.
Contact Ground Support Specialist
Teleperformance Philippines
Jan 2021 - Present (4 years 5 months)
Managed hotel and rental reservations, communicating with front desks and affiliated companies. Handled customer inquiries and resolved issues efficiently as a Contact Ground Support Specialist.
Messaging Agent / Global Travel Specialist
Teleperformance Philippines
Jan 2021 - Present (4 years 5 months)
Managed incoming and outgoing emails, ensuring timely and accurate communication with clients. Upskilled to a Global Travel Specialist, handling flight, hotel, and rental reservations.
Ground Support
Panasiatic Solutions
Jan 2020 - Present (5 years 5 months)
Provided ground support, including troubleshooting, maintenance, updates, and reports. Ensured smooth operations and efficient resolution of technical issues.
Education
Degrees, certifications, and relevant coursework
Bacolod City College
Bachelor of Science in Entrepreneurship, Entrepreneurship
Activities and societies: Best in business plan implementation
Focused on entrepreneurial studies, including business plan development and implementation. Recognized for excellence in business plan implementation.
Green Valley College Inc.
Bachelor of Science in Business Administration, Financial Management
Studied Financial Management, gaining expertise in financial principles and practices. Developed skills in business administration with a focus on financial strategies.
Tech stack
Software and tools used professionally
Availability
Location
ZimbabweAuthorized to work in
Job categories
Interested in hiring Josephine?
You can contact Josephine and 90k+ other talented remote workers on Himalayas.
Message JosephineFind your dream job
Sign up now and join over 100,000 remote workers who receive personalized job alerts, curated job matches, and more for free!
