At Wider Circle Inc., I provide technical support for Windows, Mac, and Chromebook endpoints for a remote 250-person team. I administer accounts and security groups in Active Directory and Google Workspace, and manage the company’s mobile device management solution.
I also manage Jira and Confluence, deploy software and operating system updates, and assist with maintaining and monitoring the AWS cloud environment. My work includes leading small-scale IT projects and documenting support requests and IT processes.
At Cruitek, I worked on package and policy redesign for new M1 hardware, including DEP configuration. I also created a Jamf Connect configuration profile for a client’s M1 machines and worked on package creation and DEPNotify; at Indigo Software Company, I provided remote support and installed and troubleshot Microsoft software on Windows and Mac.
