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@josephduncan
Ambitious marketing and PR graduate with extensive hospitality experience.
As a Marketing & PR graduate with 13 years of experience in the events and hospitality sector, I am a highly motivated and career-driven individual. My recent role as a UCR Agent for the DWP has solidified my desire to work as a civil servant, where I can positively impact my community. I thrive in team environments but also excel when working independently, bringing a unique touch to every position I hold.
Throughout my career, I have developed expertise in hospitality management, customer satisfaction, public relations, and content marketing. My experience as an AGM & Sales and Events Manager at The Ten Bells ELPC allowed me to build and maintain a robust client database while implementing strategic sales plans that increased profits. I have a proven track record of successfully managing events, ensuring compliance with regulations, and enhancing client engagement.
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Work history, roles, and key accomplishments
DWP
Aug 2024 - Apr 2025 (8 months)
Managed universal credit claim reviews, ensuring eligibility and accurate payments. Conducted phone interviews to assess claimants and updated claim details.
Ocado Logistics
Sep 2023 - Jun 2024 (9 months)
Planned and coordinated HGV operations across the south of England. Ensured drivers adhered to licensing, health and safety, and active driving time management laws.
The Ten Bells ELPC
Jan 2021 - Dec 2023 (2 years 11 months)
Built and maintained client databases, pursuing new leads to increase sales of event spaces. Managed budgets, increased profits, and implemented strategic monthly sales plans.
Billy Franks
Aug 2020 - Jan 2021 (5 months)
Gained the brand three of their largest new clients, including an account to supply all Brewdog sites in London. Sourced new leads via direct marketing and cold calling.
The Spanish Galleon
Jul 2019 - Jan 2020 (6 months)
Advised on the refurbishment of a historical pub and decided on products to stock, creating accounts with suppliers. Built and trained a brand-new team of staff.
Imperial College London
Jan 2015 - Aug 2017 (2 years 7 months)
Ensured the smooth running of events connected to the university, adhering to budgets and increasing profits. Managed cash flow and kept up to date with licensing legislation.
CRIS Cancer Foundation
Assisted with marketing activities to support the foundation's goals. Contributed to various campaigns and initiatives.
Loughton Sports Bar
Managed daily bar operations, including inventory, staff supervision, and customer service. Ensured a positive experience for patrons.
Degrees, certifications, and relevant coursework
BA (Hons), Marketing & Public Relations
Studied Marketing & Public Relations at London Southbank University, gaining a comprehensive understanding of the field. Developed skills in content marketing, social media marketing, and client engagement.
FD, Business Foundation Degree
Completed a Business Foundation Degree at London Southbank University. This program provided a foundational understanding of business principles and practices.
BTEC Diploma, Performing Arts
Grade: Distinction
Achieved a Distinction in the BTEC Diploma in Performing Arts from Shooters Hill College. This qualification developed skills in performance and creative expression.
Level 2, Digital Marketing
Completed the Fundamentals of Digital Marketing course through The Open University. Gained knowledge in key digital marketing concepts and strategies.
Level 2, Personal License Holder
Obtained a Personal License Holder qualification from the Chartered Institute of Environmental Health. This certification covers legal aspects of alcohol sales and premises management.
Software and tools used professionally
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