At BIMBOD NIG LTD, I handle Tier 2 customer support escalations, investigating technical anomalies, account access issues, and transaction discrepancies using Zendesk and Intercom.
I trace platform errors and formulate step-by-step resolutions before escalating issues to technical stakeholders. I also work with internal teams through Slack to triage priority tickets and document emerging bugs.
I maintain detailed case histories and support requests, and meet or exceed team productivity, SLA, and CSAT targets in a remote environment.
Earlier, as a Retail & Customer Service Assistant at Family Retail Store, I helped customers with product selection and inquiries, processed transactions, tracked inventory, and resolved complaints. My B.Sc in Mathematics supports the analytical approach I bring to customer support.
