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Joseph Benedict

@josephbenedict

Customer Support Specialist at The Fortress Academy, resolving technical and account issues and guiding users through digital systems.

Nigeria

Message

What I'm looking for

I'm looking for remote customer support work and am available to work U.S. business hours.

At The Fortress Academy, I support parents, students, and staff through phone, email, and chat. I help resolve technical, account, and service-related concerns, including login, password reset, and portal access issues.

I document interactions and follow up on unresolved concerns, escalating complex issues when needed. I also provide remote assistance and train users on digital systems and processes.

At OKAPI Children Cancer Foundation, I support communication through email and social media messaging, assist with technical support during virtual activities, and create and manage digital communication materials for awareness campaigns and online engagement.

Experience

Work history, roles, and key accomplishments

Current

Customer Support & Digital Communications Assistant

Current

OKAPI Children Cancer Foundation

Mar 2022 - Present (4 years 7 months)

Support customer, user, and stakeholder communication through email and social media messaging platforms. Respond to enquiries, document interactions, and assist with digital communications and online programmes.

Customer Support Digital Communication Email Support Social Media Documentation Collaboration Technical Support Content Creation

Current

IT Support Lead / Customer Support Specialist

Current

The Fortress Academy

Jan 2021 - Present (5 years 9 months)

Serve as a primary point of contact for parents, students, and staff, providing support through phone, email, and chat platforms. Resolve technical, account, and service-related concerns, document interactions, and provide remote assistance.