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Joseph1 Mbatia

@joseph1mbatia

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Technical lead and IT engineer specializing in systems, infrastructure, and user-focused support.

Kenya

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What I'm looking for

I seek a role leading infrastructure and support teams where I can improve uptime, streamline processes, mentor staff, and implement secure, scalable systems with strong user adoption.

I am a hands-on technical lead and IT engineer with deep experience in systems administration, network management, and application support across Windows and Linux environments. I specialize in implementing and maintaining enterprise systems with a focus on uptime, security, and user adoption.

I have led end-to-end implementations of EDRMS and migrations of Odoo ERP (v16 to v18) with zero downtime and full data preservation. I deliver training programs, knowledge bases, and documentation that significantly reduce support tickets and improve user efficiency.

My operations experience includes VMware ESXi, server backup and recovery, firewall and network configuration, and SLA-driven incident management—achieving high SLA compliance and customer satisfaction metrics. I continually analyze root causes and implement preventive measures to reduce recurring incidents.

I am committed to mentoring teams, improving processes, and integrating cloud and API-driven solutions to support business objectives. I seek roles where I can drive reliable infrastructure, streamline support operations, and foster strong stakeholder collaboration.

Experience

Work history, roles, and key accomplishments

Project Lead

Syscraft Limited

Mar 2025 - Jul 2025 (4 months)

Led end-to-end implementation of an enterprise EDRMS supporting 150+ users, achieving 99.8% uptime and reducing support tickets by 45% through training and documentation. Delivered 20+ training sessions and cut average incident resolution time by 65% via proactive monitoring and preventive measures.

Incident Management SLA Management User Onboarding

IT Support Specialist

Leat

Jan 2023 - Jul 2025 (2 years 6 months)

Managed daily IT support, network and application support maintaining ~90% SLA compliance with average first response of 2 hours and 24-hour resolution. Implemented backups, security controls and process improvements that reduced resolution time by 78% and sustained 92% customer satisfaction.

IT Support SLA Management Network Administration Backup Windows Server Ubuntu Security Best Practices Customer Support

Software Developer

Leat

Jan 2023 - Feb 2024 (1 year 1 month)

Provided Odoo ERP support, customizations and API integrations, leading a v16→v18 migration with 100% data preservation and zero downtime while improving user efficiency 32% through dashboards and training. Resolved 95% of application issues within 24 hours.

Odoo API Integration Data Migration User Training SQL Troubleshooting Documentation

IT Engineer

Bytesync Solutions

Apr 2021 - Oct 2022 (1 year 6 months)

Delivered workstation deployments and managed VMware ESXi environments, web server backups and network hardening, achieving 100% backup success and improving network security posture by 60%. Created a documentation library used across the IT team.

VMware ESXi Windows Server CentOS Ubuntu Backup Technical Documentation

Education

Degrees, certifications, and relevant coursework

Oracle

Certification, Cloud Computing

Oracle Cloud Infrastructure Foundations Associate certification (expected completion 2025).

EC-Council / Cisco (in progress)

Certification, Cybersecurity

In-progress Certified Ethical Hacker (CEH) training/certification.

Udemy

Course, Software Development

Practical Java course from basics to advanced (expected completion 2025).

Kirinyaga University

Bachelor of Science, Information Technology

2018 - 2022

Bachelor of Science in Information Technology with coursework in network security, database security, system administration, software engineering, and project management.