Jose Mora
@josemora1
I improve operations, vendor risk controls, and queue performance across global enterprise teams.
Costa RicaWhat I'm looking for
At Patrianna, I analyzed operational KPIs, monitored real-time WFM queues, reallocated agent workloads, and built daily BI and Google Sheets reports to improve productivity and SLA performance.
I've also led third-party risk management at WNS Denali, executing KYC due diligence and building Power BI and Excel models for vendor risk and onboarding cycles. Earlier at Movate and Concentrix, I strengthened Salesforce data governance, supported technical operations startup workflows, and coached 20+ agents through QA and performance improvement.
Experience
Work history, roles, and key accomplishments
Senior Shift & Operations Specialist
Patrianna
Jan 2025 - Apr 2026 (1 year 3 months)
Conducted root-cause and trend analyses on operational KPIs to resolve workflow bottlenecks and boost shift productivity. Monitored real-time WFM queues and reallocated agent tasks to achieve SLAs, and designed daily performance reports using BI tools and Google Sheets.
Education
Degrees, certifications, and relevant coursework
Universidad Latina de Costa Rica
Bachelor of Business Administration, Business Administration
Completed 2.5 years of coursework toward a Bachelor's Degree in Business Administration.
Tech stack
Software and tools used professionally
Availability
Location
Costa RicaAuthorized to work in
Job categories
Skills
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