Open to opportunities

Jose Manuel Mojedano

@josemanuelmojedano

Message

Gestor bilingüe de comercio y administración con 20+ años en operaciones y servicio al cliente.

Spain

Message

What I'm looking for

Busco un puesto de gestión en retail o administración donde liderar equipos, optimizar operaciones y crecer profesionalmente en un entorno internacional y orientado a resultados.

Soy un profesional bilingüe con más de 20 años de experiencia en gestión de equipos, comercio minorista y administración. He liderado puntos de venta, supervisado inventarios y gestionado facturación, arqueos y relaciones con proveedores.

En mi último puesto como jefe de tienda coordiné pedidos, recepción de mercancía y elaboración de informes de ventas; además he formado y supervisado agentes, controlado calidad y trabajado en atención al cliente tanto presencial como telefónica.

Tengo experiencia internacional en Portugal y Alemania, alto sentido organizativo y orientación a resultados; busco aportar liderazgo, eficiencia operativa y habilidades interpersonales en proyectos comerciales y administrativos.

Experience

Work history, roles, and key accomplishments

Jefe de Tienda

VdeVinos

Jan 2018 - Jan 2024 (6 years)

Managed store operations including inventory control, ordering, receiving and stock supervision; handled billing, cash reconciliation and sales reporting while advising customers and liaising with national and international suppliers.

Inventory Management Stock Control Supplier Management Sales Reporting Customer Service Team Coordination

Customer Service Supervisor

Teleperformance

Oct 2015 - Mar 2018 (2 years 5 months)

Supervised and trained customer service agents, implemented quality control and monitored performance metrics to meet targets in a bilingual (Spanish-German) contact center environment.

Team Leadership Training Quality Assurance Call Center Operations Performance Management Customer Service

Administrative Clerk

Provenet Pintiado La Esquina 1977, SL

Nov 2006 - Oct 2015 (8 years 11 months)

Handled billing, collections and payments, performed statistical analysis and provided marketing and logistics support to streamline administrative operations.

Billing Accounts Receivable Payments Statistical Analysis Marketing Support Logistics Microsoft Office Excel

Recepcionista / Administrativo

Hotel San Marcos

Nov 2006 - Nov 2009 (3 years)

Managed front desk operations including reservations, check-in/out and administrative support, delivering high-quality guest service and operational reliability.

Reserving Administrative Support Customer Service Microsoft Office

Encargado de Restaurante

Hallo Pizza

Dec 2003 - Oct 2006 (2 years 10 months)

Managed restaurant operations including inventory control, P&L oversight and staff supervision to maintain service quality and operational efficiency.

Inventory Control Team Management Customer Service Logistics

Administrative Officer

Oficina de Empleo

Jan 1996 - Dec 2003 (7 years 11 months)

Led administrative team in the public employment office, managing case processing, document digitization and citizen services to improve records handling efficiency.

Public Administration Case Management Team Leadership Citizen Services Administrative Processing German