Jose Manuel Castillo
@josemanuelcastillo
I'm a technology enthusiast with a strong interest in data analytics, business intelligence, and AI-driven solutions.
PanamaWhat I'm looking for
I’m a Business Analytics graduate and a current HR Operations Representative/Acting AI Analyst, combining business intelligence with practical, day-to-day process support. I focus on improving reliability, data quality, and decision-making by ensuring systems and records stay accurate.
Hands-on experience in Business Intelligence, reporting, and AI-driven support. I’m especially motivated by AI solutions and automation—using tools like Power BI, Oracle BI (OBIEE), and Leena AI to deliver clearer visibility and more efficient business processes.
Experience
Work history, roles, and key accomplishments
Human Resources Rep. - Acting AI Analyst
The Estee Lauder Companies
Dec 2022 - Present (3 years 8 months)
Supported day-to-day HR operations and record management
Assisted in employee relations by addressing inquiries and supporting issue resolutions
Collaborated with cross-functional teams to support HR processes
Tracked and resolved data issues by coordinating with internal teams and stakeholders
Supported global HR data management processes to improve data quality and reporting reliability
Reviewed U.S. life insurance applications and managed appeals and escalations. Handled case follow-up to resolve customer requests and issues.
Logistics Coordinator
RF Imports
Jan 2020 - Jan 2022 (2 years)
Coordinated international shipments including tracking and customer support. Managed claims and performed vendor follow-up to ensure timely resolution.
Customer Service Agent
Sitel Panama
Jan 2015 - Jan 2020 (5 years)
Provided technical support, billing assistance, and customer service for a telecommunications company. Supported customers with inquiries to resolve service and account issues.
Education
Degrees, certifications, and relevant coursework
ADEN University
Bachelor's degree, Business Analytics
Earned a Bachelor's degree in Business Analytics from ADEN University in 2025.
Instituto Panamericano
High School Diploma, Liberal Arts
Completed a High School Diploma in Liberal Arts at Instituto Panamericano in 2014.
Tech stack
Software and tools used professionally
Availability
Location
PanamaAuthorized to work in
Social media
Job categories
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