Jose Henriquez Rosado

I've supported patient scheduling, business development, new-patient acquisition, and administrative coordination for Soluciones Inmediatas S.A.S. and Business Integrity Services Colombia S.A.S.

At Overseas Network, I upheld rigorous quality standards while overseeing payment processing, refunds, discrepancy resolution, and accurate financial operations. I also delivered interpretation services across institutional settings in the United States through Solvo Global.

My customer service experience includes resolving complaints, billing issues, and inquiries while maintaining accurate interaction records and managing invoicing and payments.

Previously, at Inversiones Aquarosa, I organized record-keeping systems, implemented the PQR Manual, analyzed billing and transaction reports, and contributed to project implementation and budget development. I bring bilingual English-Spanish communication, adaptability, and a drive to improve processes.