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José Eustaquio Félix Cuadras

@josefelixdra

Senior Linux/Unix engineer, 10+ yrs cloud infrastructure & 24x7 premium support. GCP/AWS/Azure certified. Expert in incident/problem/change mgmt.

Mexico

Message

I've supported large-scale production infrastructure at Oracle, maintaining 150+ servers, 50+ storage appliances, and 200+ TB of critical data while delivering 99.9% uptime and 99.99% data availability.

At EPAM, I provided Google Compute Engine support to 150+ customers, resolved 95% of issues within SLA, and partnered with Engineering, PM, and Sales on releases that reduced customer-reported issues by 25%.

I've led Linux/UNIX migrations, automation, patching, incident response, and root-cause analysis across cloud and enterprise environments. At Softtek, I migrated 300+ production servers and 30+ high-availability clusters with zero business impact.

I bring 10+ years of 24x7 infrastructure support experience across GCP, AWS, Azure, Linux, UNIX, Windows Server, Bash, Python, and enterprise automation tools.

Experience

Work history, roles, and key accomplishments

Oracle Production Service Systems Administrator

Oracle

Feb 2024 - Mar 2026 (2 years 1 month)

Installed, monitored, and maintained 150+ production servers, achieving 99.9% uptime. Provided Tier 2 escalation support and managed end-to-end escalation processes for complex issues.

System Engineer

EPAM Systems

Apr 2022 - Feb 2024 (1 year 10 months)

Delivered technical support to 150+ customers on Google Compute Engine, resolving 95% of issues within SLAs. Partnered with cross-functional teams to deliver major product releases and oversaw change and problem management.

GCP Google Compute Engine Incident Management Problem Management Change Management SLA Management Root Cause Analysis Customer Support API Integration Cross Functional Collaboration

Staff Specialist Technical Support Analyst

BMC Software

May 2021 - Feb 2022 (9 months)

Provided technical support for TrueSight Automation for Servers for 30+ clients, automating configuration, patching, and vulnerability management. Reproduced customer-reported bugs and performed root cause analysis.

TrueSight Server Automation (TSSA)Configuration Management Patching Vulnerability Management Linux Windows Unix VMWare Microsoft Red Hat Citrix IBM Oracle Root Cause Analysis

Global Technical Lead

Softtek

Sep 2015 - May 2021 (5 years 8 months)

Led 15+ application domain migrations with 100% rollback success. Executed end-to-end Re-IP migration for 300+ production servers and implemented migrations for 30+ high-availability clusters.

Linux Unix HP UX Migration RE IP High Availability Service Guard Veritas Troubleshooting Automation Scripting Knowledge Management

Billing Operations

Tata Consultancy Services

Dec 2013 - Sep 2015 (1 year 9 months)

Built and supported automation scripts for user accounts and software deployments across 150+ production servers. Managed scheduled job streams through IBM Tivoli and streamlined log review for production systems.