At EPAM Systems, I serve as the primary escalation contact for high-priority incidents affecting trading applications for Rokos Capital Management. I coordinate Engineering, Product, and Support teams through incident response, provide executive updates, and drive root-cause discussions and corrective actions.
Previously, at Tata Consultancy Services, I acted as Site Lead for an eight-member team supporting Royal Bank of Canada’s critical trading platform. Across production support roles for financial clients, I’ve handled escalations, analyzed Oracle and SQL issues, and automated monitoring and mitigation workflows.
