I bring a wealth of experience in overseeing support teams and guiding colleagues to adhere to processes, ensuring we meet customer satisfaction goals. My primary objectives revolve around fostering the growth and training of my colleagues. I emphasize equipping them with problem-solving skills, encouraging a proactive approach to finding solutions, and instilling the practice of identifying the root cause of issues. Additionally, I prioritize maintaining consistent and respectful communication with clients.
In terms of technical expertise, I've successfully managed storage systems such as Pure, NetApp, and Tintri. My proficiency extends to virtualization systems, including VMware, Proxmox, and Virtuozzo Hybrid Infrastructure/Server. I'm also well-versed in the installation and administration of both Windows and Linux servers. Through my experiences, I've learned that achieving success isn't just about technical skills; it's also about fostering effective communication, ensuring a seamless connection between technical excellence and customer satisfaction for the teams I lead.
