At Grid Dynamics, I supported production availability, performance, and security across enterprise e-commerce environments. I designed and maintained observability dashboards, alerting strategies, and synthetic monitoring for critical customer journeys and production services.
I investigated service degradation using metrics, logs, traces, and cloud telemetry, and led production incident investigations and technical escalations through resolution and follow-up. I also presented performance, incident trends, and operational risks to enterprise customer stakeholders.
At BMC Software, I provided enterprise customers with technical support and advisory services for BMC software environments. I led complex investigations and coordinated escalations with engineering and product teams, including work involving Linux, Windows, VMware, REST APIs, and integrations.
Earlier, at Tata Consultancy Services, I supported production Unix/Linux environments for a financial services client and monitored AutoSys production jobs. My experience also includes technical support at DELL, along with work across cloud operations, Kubernetes environments, incident management, and root cause analysis.
