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Ray Trancoso

@raytrancoso

IT Infrastructure Business Analyst specializing in server lifecycle, storage solutions, and incident/change management for reliable service transitions.

Mexico

Message

What I'm looking for

I’m looking for an environment where I can own server lifecycle and infrastructure reliability through CMDB/ITSM practices, strong incident/change management, and clear documentation—working with cross-functional teams on practical, Agile-driven service improvements.

I’m an IT Infrastructure Business Analyst with over 10 years of experience in information technology, focused on server storage solutions and end-to-end lifecycle management—from leasing to decommissioning. I optimize infrastructure efficiency by coordinating decommissioning, maintaining documentation, and building strategic action plans that keep services dependable during transitions. I’m especially strong in Incident and Change Management, using Agile methodologies to prioritize issues and maintain high-performance dashboards.

I work confidently across multi-cloud environments (GCP, AWS, Azure) and CMDB configurations, aligning technical operations with business objectives to ensure seamless service transitions and organizational reliability. In my recent role, I guide Americas-region infrastructure transitions, manage CMDB sort/age assets to the right on-prem location, and run Jira-based incident tracking—while earlier positions strengthened my operational support foundations through service desk workflows and hands-on infrastructure automation with Terraform and Jenkins.

Experience

Work history, roles, and key accomplishments

IT Infrastructure Business Analyst

HCL Tech

Nov 2024 - Apr 2026 (1 year 5 months)

Provided server storage solutions and managed server lifecycle processes for leasing and decommissioning for on-premise and application owners. Coordinated decommissioning actions, maintained documentation, supported incident/change categorization and priority, and managed CMDB asset aging and Jira-based incident tracking for the Americas region.

Documentation Management CMDB Management Incident Management Change Management Jira ServiceNow Agile Methodologies Dashboard Management

Service Desk Engineer Support

Adecco

Jul 2024 - Nov 2024 (4 months)

Provided operational support for customer orders and drove timely issue resolution to improve customer satisfaction. Reviewed change requests, troubleshot technical issues, and supported engineers through investigation and resolution workflows.

Service Desk Support Microsoft Dynamics Microsoft Teams Operational Support

Operations Support Engineer

Tata Consultancy Services

Nov 2022 - May 2023 (6 months)

Monitored applications, logged errors, and provided virtualization support within service desk operations. Completed training on Google Cloud Platform, Terraform, and Python to strengthen cloud and automation capabilities.

Service Desk Application Monitoring Logging Virtualization Support Google Cloud Platform Terraform Python

Infrastructure Analyst

Capgemini

Jun 2019 - Nov 2022 (3 years 5 months)

Designed and created infrastructure configurations using Terraform and Jenkins to support compute environments. Managed virtual machines and computing engine instances, handled high-impact incidents, and partnered with cross-functional teams to improve data center infrastructure and resolve complex technical issues.

Terraform Jenkins Configuration Cloud Compute Instances Incident Management Data Center Operations Troubleshooting

Service Desk Analyst

Integrals De Call Center

Jan 2019 - May 2019 (4 months)

Provided remote technical support to internal users, including Active Directory account management and support for user-facing issues. Assisted with software installations and performed incident tracking using ServiceNow.

Remote Technical Support Active Directory Incident Tracking ServiceNow Account Management Troubleshooting IT Support Operations

Business Transition Analyst

Nubaj Consulting

Mar 2018 - Oct 2018 (7 months)

Reviewed documentation for business changes and assessed potential impacts prior to implementation. Monitored high-impact incidents and communicated effectively with support teams to support timely resolution.

Incident Management Documentation Review Support Coordination Operational Reporting

IT Operations Monitoring Analyst

Softtek

Feb 2016 - Nov 2017 (1 year 9 months)

Monitored customer applications to ensure timely job execution and operational stability. Managed incident creation, categorization, and escalation to support teams to maintain service continuity and response times.

Application Monitoring Escalations IT Operations Support Troubleshooting Service Management