jose cervera

Managed POS operations, cash handling, and end-of-shift reconciliation for high-volume events with zero discrepancies on record. Coordinated multi-party logistics and resolved operational and client issues in real time while adhering to health and safety requirements.

Self-managed end-to-end touring business operations, including remote tour logistics, e-commerce website management, merch/ticket sales, and order fulfillment. Handled revenue operations and bilingual (EN/ES) communications across promoters, vendors, and press, independently across time zones.

Processed financial documents (bank statements, credit applications, and purchase agreements) with full accuracy across hundreds of files. Audited vehicle inventory records and systematically corrected discrepancies while maintaining compliance standards for customer-facing transactions.

Enforced telecom compliance policies across transactions, identifying and resolving irregularities before escalation. Tracked and reconciled inventory in spreadsheets daily to prevent stock errors through systematic auditing.

Managed confidential department records under FERPA compliance, maintaining strict filing protocols. Produced administrative and design assets using Adobe Suite for institutional projects and campus outreach panels.

Processed 20+ legal documents weekly (including police reports and consulate/ID renewals) with zero errors across submissions. Managed invoices, client payments, and appointment logistics while serving as a sole bilingual EN/ES point of contact for sensitive legal and immigration-adjacent cases with full discretion.

Completed 2+ years of coursework in Environmental Design at Arizona State University, including data visualization, systems thinking, and process documentation.