JWJoron Williams
@joronwilliams
Strategic Operations Expert & AI Automation Engineer
Trinidad and TobagoWhat I'm looking for
Strategic Operations Leader with 16+ years of experience in high-accountability, zero-error-margin environments. Expert in building scalable systems and decision-governance frameworks that eliminate operational bottlenecks. Proven track record in automating delivery life-cycles and managing cross-functional teams to ensure predictable growth and stability.
Experience
Work history, roles, and key accomplishments
Fractional Director of Operations
J. Williams Consulting
Jan 2024 - Present (2 years 1 month)
Architected decision-ownership frameworks and engineered automated onboarding ecosystems that reduced manual touchpoints by 70% and accelerated time-to-first-value, while designing operating rhythms to stabilize distributed teams.
Director of Operations
Bizneed Inc
Jan 2021 - Jan 2024 (3 years)
Owned day-to-day delivery for multi-account portfolios during rapid scaling, built and enforced global SOPs for onboarding and reporting, and resolved operational bottlenecks to improve client retention and team utilization.
Project Manager
Bizneed Inc / Upwork
Jan 2019 - Jan 2021 (2 years)
Managed end-to-end project lifecycles from onboarding through delivery, ensuring alignment with client expectations and tracking deliverables to mitigate scope creep and resource over-allocation.
Emergency Medical & Rescue Technician
Various Companies
Jan 2009 - Jan 2021 (12 years)
Provided emergency care and rescue operations for 11+ years in the oil & gas industry, operating under strict regulatory environments requiring immediate, high-stakes decision-making and precise execution.
Education
Degrees, certifications, and relevant coursework
JIJack Welch Management Institute
Operations Management Professional, Operations Management
Completed an Operations Management Professional program focused on operations management practices.
PIProject Management Institute
Certified Project Management Associate, Project Management
Earned a Certified Project Management Associate credential covering foundational project management knowledge.
ACAshworth College
Bachelor of Business Administration, Management
Completed a Bachelor of Business Administration with a focus on Management.
Microsoft / LinkedIn Learning
Career Essentials in Data Analysis, Data Analysis
Completed Career Essentials in Data Analysis covering foundational data analysis skills and tools.
Tech stack
Software and tools used professionally
Availability
Location
Trinidad and TobagoAuthorized to work in
Social media
Job categories
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