Jorge Gonzalez
@jorgegonzalez2
Hospitality front desk professional delivering luxury guest service through efficient, high-volume call handling.
United StatesWhat I'm looking for
I’m a hospitality-focused professional currently working as a PBX Operator / Front Desk Team member at Acqualina Resort & Residences, where I provide prompt, courteous service through a multi-line phone system. I manage 200+ incoming and outgoing calls daily, route calls accurately to hotel departments and guest rooms, and execute scheduled wake-up calls for VIP guests, business travelers, and tour groups.
Previously at Rig Nation, I worked as a Dispatcher/Customer Service representative, handling high-volume inbound calls and coordinating roadside assistance for drivers in distress. I gathered accurate incident details, dispatched tow trucks, locksmiths, and emergency response teams, and kept customers informed and calm while waiting—bringing urgency, safety, and clear communication to every interaction.
Experience
Work history, roles, and key accomplishments
PBX Operator / Front Desk
Acqualina Resort & Residences On The Beach
Nov 2024 - Present (1 year 7 months)
Managed 200+ incoming and outgoing calls daily via a multi-line PBX, routing requests accurately to hotel departments and guest rooms. Supported VIP service through scheduled wake-up calls and assisted emergencies by contacting designated personnel for rapid response.
Dispatcher / Customer Service
Rig Nation
Jun 2022 - Oct 2024 (2 years 4 months)
Handled high-volume inbound calls to gather accurate details on vehicle breakdowns, accidents, and service needs. Dispatched roadside assistance (tow trucks, locksmiths, and emergency responders) and maintained customer safety and calm while coordinating service delivery.
Education
Degrees, certifications, and relevant coursework
Florida International University
Bachelor of Science in Hospitality Management, Hospitality Management
Bachelor of Science degree in Hospitality Management at Florida International University, expected graduation January 2027.
Miami Dade College
Associate of Science in Hospitality & Tourism Management, Hospitality & Tourism Management
Associate of Science in Hospitality & Tourism Management at Miami Dade College, completed August 2024.
Availability
Location
United StatesAuthorized to work in
Job categories
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