JJ

Open to opportunities

Jorge Aldo Gómez Juárez

@jorgealdogmezjurez

I’m an internationalist customer care specialist delivering results through clear communication and document control.

What I'm looking for

I’m looking for a customer care/support role where I can use my clear communication, empathy, and documents control to help customers quickly—handling calls, chats, and emails—while working in an international environment and growing in sales or international affairs.

I am an internationalist, communication-results-oriented professional with experience bringing customer care to users of an internet service. I handle calls, chats, and emails, and I support resolution processes under pressure while staying empathetic and focused on teamwork and adaptation.

I also bring strong documents control knowledge, including preparing and checking documents for people who wants a visa for Germany. With a Bachelors Degree in International Affairs and languages (English B2, French B2, German A1, Russian A1), I combine analysis, creative thinking, and problem resolution to support communication and operational needs.

Experience

Work history, roles, and key accomplishments

IG

Sales Assistant

Icape Group

Jan 2024 - Jul 2025 (1 year 6 months)

Provided sales support for customers in the USA, including checking and confirming orders and assisting with quotations.

Sales Support Order Confirmation Customer Support SAP

BV

International Office Assistant

BLS United Ventures

Sep 2021 - Jan 2024 (2 years 4 months)

Assisted with office responsibilities, including supervising work and checking documents for people pursuing a visa for Germany.

Document Verification Office Administration Supervision Communication

CO

Customer Care Specialist

Handled customer support via calls, chats, and emails, providing assistance to new customers.

Customer Support Chat Support Email Support

Education

Degrees, certifications, and relevant coursework

UV

University of Mexico Valley

Bachelor's Degree, International Affairs

2017 -

Earned a bachelor’s degree in International Affairs at the University of Mexico Valley starting in 2017.

Tech stack

Software and tools used professionally

.NET

Make

Check

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