jordi Alfarano

I’m passionate about the tourism and hospitality industry, and I’ve built strong customer service, sales, and interpersonal skills through cruise ship, hotel, and travel-agency experiences.

My work as a tour guide strengthened my understanding of tourism services and how to create memorable client experiences through proactive support and excellent communication.

In food and beverage roles with Costa Cruises and MSC Cruises, I focus on fast, high-quality service—ensuring dining rooms are ready, supporting high-volume service, and delivering exceptional, personalized dining to guests.

I also collaborate with sales teams to promote premium onboard experiences, handle special requests professionally, and anticipate guest needs—upholding service standards while using product knowledge to support recommendations and upselling.