Jordan Young

Analyse business systems and workflows to identify efficiency and UX improvements, support system operations by diagnosing issues and coordinating resolutions, and contribute to process enhancements that strengthened service delivery.

Resolved complex customer queries while maintaining high service standards and developed advanced knowledge of internal platforms to support a smooth transition into a systems-focused role.

Delivered expert customer guidance to build trust and improve purchasing confidence, maintained merchandising standards, and supported effective stock control to optimise store operations.

Provided efficient service in a high-volume retail environment, managed cash handling responsibly, and ensured consistent product availability to maintain customer satisfaction.

Provided supported housing night support, handling incidents, coordinating with emergency services, and maintaining accurate records while demonstrating resilience and discretion.

Supported vulnerable residents in high-pressure supported housing, managed incidents and coordination with emergency services, and maintained detailed administrative and financial records with accuracy.

Provided professional dog grooming services, building client trust and developing customer service and animal handling skills.

Managed front-desk duties, supported administrative tasks, and developed foundational client communication and organisational skills.

Completed Level 3 Diploma in Holistic Therapies.

Completed GCSEs including Maths (C), Religious Studies (B), Science (C,C), and English.

Enrolled in B.Sc. Computer Games Design and Development (postponed).