Jordan Young
@jordanyoung
Systems analyst focused on UX-driven improvements and operational efficiency.
What I'm looking for
I am an analytical and detail-oriented Systems Analyst with a foundation in customer operations, UX principles, and process improvement. I have transitioned from customer-facing roles into systems work at BUUK, where I analyse business systems, diagnose technical issues, and coordinate effective resolutions to improve service delivery.
I hold a Certified Practitioner for Usability and UX Foundation (CPUX-F) and have driven process enhancements, incident management, and stakeholder communication across fast-paced environments. Known for calmness under pressure, strong problem solving, and quick mastery of new technologies, I seek to further develop my career in systems, technology, and continuous improvement.
Experience
Work history, roles, and key accomplishments
Systems Analyst
BUUK
Oct 2024 - Present (1 year 4 months)
Analyse business systems and workflows to identify efficiency and UX improvements, support system operations by diagnosing issues and coordinating resolutions, and contribute to process enhancements that strengthened service delivery.
Customer Service Advisor
BUUK
Apr 2024 - Oct 2024 (6 months)
Resolved complex customer queries while maintaining high service standards and developed advanced knowledge of internal platforms to support a smooth transition into a systems-focused role.
Store Assistant
Pets at Home
Oct 2023 - Apr 2024 (6 months)
Delivered expert customer guidance to build trust and improve purchasing confidence, maintained merchandising standards, and supported effective stock control to optimise store operations.
Store Assistant
Co-op Food
Dec 2022 - Oct 2023 (10 months)
Provided efficient service in a high-volume retail environment, managed cash handling responsibly, and ensured consistent product availability to maintain customer satisfaction.
Project Assistant
Ty Seren
Jan 2017 - Dec 2019 (2 years 11 months)
Provided supported housing night support, handling incidents, coordinating with emergency services, and maintaining accurate records while demonstrating resilience and discretion.
Project Assistant
Nightingale House
Jan 2014 - Dec 2017 (3 years 11 months)
Supported vulnerable residents in high-pressure supported housing, managed incidents and coordination with emergency services, and maintained detailed administrative and financial records with accuracy.
Dog Groomer
Muddy Paws Wales
Jan 2013 - Dec 2013 (11 months)
Provided professional dog grooming services, building client trust and developing customer service and animal handling skills.
Receptionist
Treharris Boys and Girls Club
Jan 2012 - Dec 2012 (11 months)
Managed front-desk duties, supported administrative tasks, and developed foundational client communication and organisational skills.
Education
Degrees, certifications, and relevant coursework
Merthyr Tydfil College
Level 3 Diploma, Holistic Therapies
Completed Level 3 Diploma in Holistic Therapies.
Afon Taf High School
GCSEs, General Secondary Education
Completed GCSEs including Maths (C), Religious Studies (B), Science (C,C), and English.
Cardiff Metropolitan University
Bachelor of Science, Computer Games Design and Development
Enrolled in B.Sc. Computer Games Design and Development (postponed).
Availability
Location
Authorized to work in
Website
jordanronaldyoung.workJob categories
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