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Mike Wainwright

@mikewainwright

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Business Systems & Process Analyst combining IT support, workflow automation, and practical software solutions.

United Kingdom

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What I'm looking for

I’m looking for a role where I can combine business systems support with workflow automation and practical software solutions—partnering with stakeholders, improving processes, and resolving operational issues with a high-accuracy, problem-solving mindset.

I’m a Business Systems & Process Analyst with a strong IT and operations foundation, supporting users, troubleshooting technical issues, and improving business processes end to end. I work confidently with both technical and non-technical stakeholders, using a methodical, practical approach focused on accuracy, problem-solving, and issue resolution.

From 2014–2021 at R3 Data Recovery, I supported and improved business systems and workflows across sales and engineering, including designing and developing a bespoke customer management and workflow system. I automated customer quoting and scheduling to reduce manual administration, built internal tools to improve workflow and reporting, and ensured operational continuity by resolving day-to-day operational issues—skills I developed further through IT Support Analyst work at Fujitsu Siemens and technical leadership as a Lab Manager at TRC Data Recovery.

Experience

Work history, roles, and key accomplishments

Current

Independent Projects

Current

Independent

Jan 2021 - Present (5 years 5 months)

Completed two residential property renovation projects involving planning, budgeting, and coordinating trades. Designed and developed a VB.NET/WinForms garage management application with customer, vehicle, invoicing, and workflow management.

VB.NET WinForms Workflow Management Customer Management Invoicing Software Development Documentation

Business Systems & Process Analyst

R3 Data Recovery

Jul 2014 - May 2021 (6 years 10 months)

Supported and improved business systems and workflows across sales and engineering by partnering with directors, engineers, and customer-facing staff. Designed and built a bespoke customer management/workflow system and automated quoting and scheduling to reduce manual administration.

Business Systems Analysis Workflow Design Process Improvement Automation Reporting SQL VBA

Lab Manager

TRC Data Recovery

Jul 2009 - Jul 2014 (5 years)

Managed daily technical operations in a specialist data recovery environment, ensuring accurate work completion against established procedures. Oversaw diagnostic analysis, workflow and technical documentation, handled customer communication and escalations, and performed disk cloning/recovery to minimize downtime.

data recovery Disk Cloning Diagnostics Workflow Management Technical Documentation Incident Management Customer Communications CHK File Recovery Windows Utilities

IT Support Analyst

Fujitsu Siemens

May 2007 - Jul 2009 (2 years 2 months)

Provided first- and second-line SLA-driven support for enterprise users, diagnosing and resolving hardware, software, network, and remote access issues. Supported Active Directory administration, Exchange-related incidents, VPN connectivity, remote/mobile working, and performed basic server support including RAID monitoring and drive replacement.

IT Service Desk Active Directory Remote Support RAID Server Support Incident Management

Education

Degrees, certifications, and relevant coursework

Sheffield Hallam University

Bachelor of Science (Honours) in Computing, Software Engineering

Activities and societies: Additional training: Software Quality Assurance; VB Programming; Actuate e.Report Development; GDPR Awareness; Santander Open Academy courses.

Completed a BSc (Hons) in Computing Software Engineering. Additional training included Software Quality Assurance, VB programming, Actuate e.Report development, GDPR awareness, and Santander Open Academy courses.