Jordan Jemison
@jordanjemison
I lead QA teams, improve CRM workflows, and strengthen customer acquisition and retention.
IndonesiaWhat I'm looking for
At Nexxie Group, I lead a remote quality assurance team of 5–10 people, manage CRM workloads, host Microsoft Teams meetings, submit monthly reports, and analyse performance statistics and metrics.
I've built experience across telemarketing, customer relations, B2B outreach, lead generation, retention, coaching, and customer service with Karma Odyssey, Wilco Home Services, House Guard UK, Benchmark Advertising, and The Range.
Experience
Work history, roles, and key accomplishments
Quality Assurance Manager
Nexxie Group
Apr 2020 - Present (6 years 5 months)
Managed a team of 5-10 people, submitted monthly reports, managed workload via company CRM, scheduled and hosted Microsoft Teams meetings, and analyzed work performance stats and metrics.
Navigator
Karma Odyssey
Nov 2019 - Jan 2020 (2 months)
Managed company memberships, processed member emails, calls, payments, complaints, and bookings, onboarded new members via email and VoIP, and managed workload on View Point CRM.
Customer Relations Representative & B2B Telemarketer
Wilco Home Services
Sep 2018 - Nov 2019 (1 year 2 months)
Managed clientele for two companies to create functional statistics, acquired customer feedback, conducted B2B calling, chased outstanding quotes, and followed up with previous customers for retention.
Sales Telemarketer
House Guard UK
Jan 2016 - Aug 2018 (2 years 7 months)
Generated leads, learned product knowledge quickly, provided customer service, handled inbound and outbound calls, and demonstrated phone etiquette.
Team Leader
Benchmark Advertising
Jul 2014 - Oct 2015 (1 year 3 months)
Coached and managed individuals and groups, recruited personnel, refined sales techniques, adapted to new product knowledge, and tracked KPIs and USPs.
Sales Assistant
The Range
Jul 2013 - Jun 2014 (11 months)
Delivered customer service and support, produced POI sales displays, worked efficiently across four departments, and operated effectively at problem solving.
Education
Degrees, certifications, and relevant coursework
Bournemouth & Poole College
BTEC Level 3, Computing
2012 - 2012
Pursued BTEC Level 3 in Computing and BTEC Level 1 Extended Diploma in Music.
Ashdown Technology College
BTEC Diploma, Business Studies
2007 - 2011
Grade: A*
Completed BTEC Diploma in Business Studies with Grade A*, and GCSEs in English, Mathematics, Science, and other subjects.
Tech stack
Software and tools used professionally
Availability
Location
IndonesiaAuthorized to work in
Social media
Skills
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