Jordali Torres

I’m a bilingual (English/Spanish) healthcare customer service professional with 6+ years of experience at Bergen New Bridge Medical Center. I help patients in person and over the phone, handling scheduling appointments and follow-up visits while delivering excellent customer service.

I manage high-volume inbound and outbound calls, verify insurance eligibility, and maintain accurate patient demographic information. I also coordinate referrals, follow-up care, and appointment changes across multiple departments—especially when I need to resolve patient concerns and connect them with the right resources.

To stay precise and compliant, I maintain records using Epic, Paragon, and MedClinik systems and ensure HIPAA compliance and confidentiality of patient information. I bring strong problem-solving, appointment coordination, and data entry skills to keep care processes smooth for both patients and teams.