Ana Claudia Carvalho
@anaclaudiacarvalho
Customer support professional specializing in iGaming and cryptocurrency, delivering fast, compliant resolutions across CRM channels.
BrazilWhat I'm looking for
I’m a customer support professional with experience in iGaming, cryptocurrency, and administrative environments. I handle high-volume inquiries, resolve complex issues, and focus on delivering positive customer experiences across multiple channels.
I manage ticket lifecycle work end-to-end—case handling, problem solving, and conflict resolution—using CRM platforms including Zendesk, Salesforce, and Intercom. I ensure timely resolution while adhering to service level agreements.
In iGaming & cryptocurrency support, I assist with account inquiries, payment issues, wallet problems, and platform navigation. I also escalate complex cases to relevant teams and maintain clear communication throughout the resolution process.
Because I work with sensitive customer data, I bring KYC and regulatory requirements awareness into every verification request. I’m detail-oriented, comfortable multitasking, and skilled at cross-functional collaboration, backed by experience reviewing contracts, verifying invoices, and supporting operations.
Experience
Work history, roles, and key accomplishments
Customer Support Rep
EverHelp
Oct 2025 - Present (8 months)
Provided customer support for iGaming and cryptocurrency platforms, handling account inquiries, payment issues, and technical troubleshooting. Managed high-volume ticket resolution in CRM systems and ensured KYC/regulatory compliance while escalating complex cases.
Administrative Assistant
Jodi Transportation
Jul 2024 - Aug 2025 (1 year 1 month)
Served as a primary contact for customer inquiries, coordinating issue resolution and maintaining professional communication across stakeholders. Reviewed contracts for accuracy and compliance, and organized documentation to verify invoices and payments.
English Teacher Assistant
Maple Bear Canadian School
Dec 2022 - May 2024 (1 year 5 months)
Assisted in delivering structured English lessons for diverse student groups while tracking progress and providing feedback. Built strong customer-focused communication through daily interaction with students and parents and supported classroom organization.
Education
Degrees, certifications, and relevant coursework
Universidade Estadual Paulista (UNESP) — Júlio de Mesquita Filho
Bachelor's Degree, Philosophy
Activities and societies: Complementary coursework: General English Studies; Introduction to Administration; Foundations of Business Administration.
Bachelor’s Degree in Philosophy from Universidade Estadual Paulista (UNESP), completed in March 2026. Completed complementary coursework including General English Studies, Introduction to Administration, and Foundations of Business Administration.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Job categories
Skills
Interested in hiring Ana Claudia?
You can contact Ana Claudia and 90k+ other talented remote workers on Himalayas.
Message Ana ClaudiaFind your dream job
Sign up now and join over 250,000+ remote workers who receive personalized job alerts, curated job matches, and more for free!
