At Intelle Comunicações Ltda, I handle Level 1 and Level 2 network monitoring and support as a Bilingual NOC Analyst (N2). I troubleshoot network incidents, configure and support MikroTik equipment, and handle tickets according to SLA requirements.
Previously, as a NOC Support Analyst at Convergint / Seal Telecom, I monitored and supported enterprise network environments. I administered Sophos and Fortinet firewalls and switches and helped troubleshoot VPN connections.
I also provided remote support for Lenel, Genetec, and Milestone platforms, analyzing and resolving incidents within SLA targets.
At 3Corp, I monitored VoIP telephony services and connections, handled tickets, supported operations, and executed backups. I hold certifications in AWS Cloud Practitioner (SENAI), Lenel Advanced, Milestone, and Genetec, and am preparing for a Cisco certification while expanding my cloud computing knowledge.
