Thaíssa Melo
@thassamelo
Advanced Support Analyst at PENSO TECNOLOGIA managing enterprise firewalls and email systems across Linux and Windows environments.
BrazilWhat I'm looking for
At PENSO TECNOLOGIA, I deliver high-complexity Tier-2 support for enterprise infrastructure, manage FortiGate and pfSense firewalls, and administer Microsoft Exchange and Zimbra environments. I also work across Linux and Windows Server, using Bash and PowerShell to automate tasks.
Previously, I monitored client networks and servers as a NOC Analyst Jr. at PENSO TECNOLOGIA and supported network infrastructure as a Network Technician at TDGI, S.A. I hold a degree in Computer Networks and am actively preparing for international positions and Canadian immigration.
Experience
Work history, roles, and key accomplishments
Advanced Support Analyst (L2 / N2)
Penso Tecnologia
Jan 2026 - Present (9 months)
Deliver high-complexity Tier-2 technical support, performing root-cause analysis and definitive resolution for enterprise infrastructure issues. Manage perimeter security, email environments, and system administration across Linux and Windows platforms.
NOC Analyst Jr.
Penso Tecnologia
Jan 2025 - Jan 2026 (1 year)
Monitored network infrastructure, servers, and host availability using Zabbix, Grafana, and Wazuh. Identified outages and performance bottlenecks, initiating troubleshooting and escalations according to SLA requirements.
Network Technician
TDGI, S.A.
Jan 2023 - Jan 2025 (2 years)
Provided Tier-1 Service Desk and field support for network infrastructure, software, hardware, access control turnstiles, and CCTV systems. Assisted with installation and configuration of Cisco switches and structured cabling.
English Teaching Assistant
Smart School BR
Jan 2019 - Dec 2019 (11 months)
Supported classroom instruction for English language learners across diverse age groups, facilitating conversation practice and foundational grammar skills.
Education
Degrees, certifications, and relevant coursework
Centro Universitário FMU / FIAM-FAAM
Bachelor's Degree, Computer Networks
Bachelor's degree in Computer Networks, concluded in July 2026.
TDGI
CCTV Systems, CCTV Systems
2024 - 2024
Training in CCTV systems.
Smart School BR
English Language Studies, English Language
2019 - 2019
English language studies.
SENAI
Maintenance Administration, Maintenance Administration
2019 - 2019
Training in maintenance administration.
E. E. Prof. José Benedito Leite Bartholomei
High School Diploma, General Studies
High school diploma.
CEL
Japanese, Japanese
2021 - 2021
Japanese language course.
Tech stack
Software and tools used professionally
Availability
Location
BrazilAuthorized to work in
Salary expectations
Social media
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