Open to opportunities

Joao F Barbosa Ferreira

@joaofbarbosaferreira

Message

I monitor enterprise networks, resolve incidents, and support secure connectivity across bilingual NOC environments.

Brazil

Message

What I'm looking for

I'm looking to continue supporting network and infrastructure environments while growing my cloud computing and Cisco networking capabilities.

I'm currently supporting Level 1 and Level 2 network monitoring at Intelle Comunicações, troubleshooting incidents, managing SLA-based tickets, and configuring MikroTik equipment in Portuguese and English.

At Convergint / Seal Telecom, I monitored enterprise network environments and administered Sophos and Fortinet firewalls and switches. I also resolved VPN issues and provided remote support for Lenel, Genetec, and Milestone platforms.

I've also monitored VoIP services, connections, backups, and operational tickets at 3Corp. I'm expanding my cloud knowledge through AWS studies and preparing for Cisco certification.

Experience

Work history, roles, and key accomplishments

Current

Bilingual NOC Analyst (N2)

Current

Intelle Comunicações Ltda

Apr 2025 - Present (1 year 5 months)

Provides Level 1 and Level 2 network monitoring and support, troubleshooting and resolving network incidents, handling tickets according to SLA requirements, configuring and supporting MikroTik equipment, and offering technical assistance in Portuguese and English.

Network Monitoring NOC Operations Mikrotik Incident Management SLA Remote Support Troubleshooting Bilingual Support

NOC Support Analyst

Convergint / Seal Telecom

Apr 2022 - Apr 2025 (3 years)

Monitored and supported enterprise network environments, administered Sophos and Fortinet firewalls and switches, provided VPN troubleshooting and reconnection support, and offered remote support for Lenel, Genetec, and Milestone platforms while resolving incidents within SLA targets.