Jonathan User
@jonathanhchua
I build high-performing retail teams that grow sales and guest loyalty.
United StatesWhat I'm looking for
At Faherty, I opened a new San Francisco store and led a 15-person team to $1.4 million in revenue, exceeding first-year sales targets by 6%. I improved year-over-year conversion by 11% through client development and empathetic engagement while delivering the district's lowest return rate.
Across Faherty, Louis Vuitton, Saks Fifth Avenue, Bloomingdale's, and Original Penguin, I've led operations, coaching, clienteling, merchandising, and customer experiences. I build inclusive teams, develop future leaders, and use business insights to improve performance.
Experience
Work history, roles, and key accomplishments
Store Manager (Operations & People Lead)
Faherty
Sep 2022 - Sep 2024 (2 years)
Built and led a 15-person team, opening a new store and scaling revenue to $1.4 million, exceeding first year sales targets by 6%. Drove an 11% year-over-year increase in conversion and achieved the lowest return rate in the district.
Education
Degrees, certifications, and relevant coursework
University of California, Davis
Bachelor's Studies, International Relations
Activities and societies: President, Delta Lambda Phi Social Fraternity
Pursued bachelor's studies in International Relations. Served as President of Delta Lambda Phi Social Fraternity.
Tech stack
Software and tools used professionally
Availability
Location
United StatesAuthorized to work in
Salary expectations
Job categories
Skills
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