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Jonathan ChiweleJC
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Jonathan Chiwele

@jonathanchiwele

Payments technology specialist at Zambia National Commercial Bank Plc who implemented Android POS terminals and automated settlement file exchanges.

Zambia
Message

At Zambia National Commercial Bank Plc, I implemented Android POS terminals using Postilion’s termApp.iso, including certification with Visa, Mastercard and China UnionPay. I also enabled contactless card acceptance across POS and ATM channels.

I automated settlement file submissions and collections between the bank, the National Financial Switch and Visa’s SFTP environments, improving consistency in reconciliation and reducing manual intervention. I also implemented debit at source processing for Visa-issued and NFS-issued transactions.

In my most recent role as Senior Specialist – EFT Channels Support Specialist, I delivered Postilion switch stand-in processing during a core banking migration, coordinating testing, production implementation and monitoring. My experience also includes supporting Postilion platforms, ATM and POS services, merchant acquiring, agent banking and e-commerce payments.

Experience

Work history, roles, and key accomplishments

ZP

Senior Specialist – EFT Channels Support Specialist

Zambia National Commercial Bank Plc

May 2025 - Oct 2025 (5 months)

Delivered Postilion switch stand-in processing during a four-day core banking migration, coordinating testing and production implementation. Coordinated daily EFT channels support activities, prioritizing incidents and technical issues across merchant acquiring, agent banking, ATM, POS, and e-commerce services.

ZP

POS Analyst

Zambia National Commercial Bank Plc

Oct 2016 - Dec 2017 (1 year 2 months)

Supported the deployment, maintenance, and monitoring of POS services, investigating technical issues affecting transaction processing and service availability. Contributed to improvements in support procedures and business processes for POS operations.

ZP

Systems Analyst ATM/POS

Zambia National Commercial Bank Plc

Jan 2015 - Oct 2016 (1 year 9 months)

Deployed, maintained, and supported applications serving ATM and POS channels, monitoring availability and resolving operational issues. Participated in application maintenance and service enhancements to support reliable banking operations.

ZP

IT – Intern (CBA)

Zambia National Commercial Bank Plc

Aug 2014 - Jan 2015 (5 months)

Installed, configured, maintained, monitored, and supported Point of Sale (POS) terminals for the Bank's Merchant Services, Agent Banking, and Branches, and supported mobile banking services.

Education

Degrees, certifications, and relevant coursework

University of Greenwich logoUG

University of Greenwich

Bachelor of Science (Honors), Computing

Bachelor of Science degree in Computing with Honors, completed in August 2014.

NCC Education logoNE

NCC Education

Level 5 Diploma in Computing (QCF), Computing

Level 5 Diploma in Computing (QCF) delivered by Zambia Centre for Accountancy Studies (ZCAS), completed on 22nd January 2013.

NCC Education logoNE

NCC Education

International Diploma in Computer Studies, Computer Studies

International Diploma in Computer Studies delivered by Zambia Centre for Accountancy Studies (ZCAS).

IT

ITIL

ITIL Foundation Certificate, IT Service Management

ITIL Foundation Level certificate.

PO

Postilion

Postilion Basic Training, Payment Systems

Postilion Basic Training (PBT) course.

Tech stack

Software and tools used professionally

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