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Christine Katongo

@christinekatongo

Customer Service and Financial Support professional at Castlebet Zambia, resolving payment issues and verifying account transactions.

Zambia

Message

At Castlebet Zambia, I handle customer inquiries and review deposits, withdrawals, account verification information, and payment records to identify discrepancies and resolve cases.

I support cross-border payments, including Namibian client payments, and use Jira and Star Solution to investigate account, payment, and technical issues. I document cases, troubleshoot first-line issues, and escalate complex problems when needed.

At Sayconnect, I provided customer support, investigated service issues, and maintained accurate customer information. I'm currently developing my IT skills through the Google IT Support Professional Certificate.

Experience

Work history, roles, and key accomplishments

Current

Customer Service / Financial Support

Current

Castlebet Zambia

Feb 2024 - Present (2 years 8 months)

Handle high-volume customer inquiries and support requests, review deposits, withdrawals, and payment records, and resolve transaction-related issues. Use Jira and Star Solution to investigate and document cases, escalate complex issues, and support cross-border payments.

Jira Star Solution CRM Customer Support Financial Transactions Payment Processing Cross Border Payments Documentation Issue Resolution Escalation Management Microsoft Office Google Workspace

Customer Care Representative

Sayconnect

Jan 2019 - Dec 2022 (3 years 11 months)

Provided customer support and resolved service-related questions in a fast-paced environment. Investigated reported issues, communicated clear resolutions, and maintained accurate customer information.

Customer Support Issue Resolution Communication Skills Documentation