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Jonas User

@jonasuser2

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HR leader driving people operations, compensation, and operational excellence.

Mexico

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What I'm looking for

I seek a senior HR role focused on people operations, compensation strategy, and technology-driven service excellence in a collaborative, growth-oriented company.

I am an experienced HR leader with a background in people operations, compensation, employee lifecycle management, and labor relations across multinational companies in the Americas. I have led teams, launched HR GBS organizations, and implemented regional programs that improved service levels and delivered cost savings.

I have driven large-scale projects such as NOM-035 implementation, EAP rollouts, compensation structure redesigns, and technology-enabled service improvements using tools like Power Automate and Copilot. I have managed full-cycle compensation processes from entry level to executive roles and partnered with vendors such as Mercer, Aon, Towers Watson and Korn Ferry.

My approach focuses on operational excellence, measurable outcomes, and coaching leaders on employee relations and compliance. I deliver service-level improvements, reduced time-to-resolution, and multimillion-dollar cost avoidance while building engaged HR teams across Mexico, North America and LATAM.

Experience

Work history, roles, and key accomplishments

Employee Lifecycle Manager

Kerry

Oct 2024 - Sep 2025 (11 months)

Led a 17-person team supporting Kerry Americas (10,000 employees), improved HR telephony service rate from 85% to 99%, handled 18k cases while reducing TTR 12% and maintaining 97% SLA, and delivered $1M in cost savings for 2025 through process and technology initiatives.

Team Leadership HR Services Process Improvement Power Automate Microsoft Copilot SLA Management Workforce Planning

HR Generalist Manager

Kellogg Company

Jul 2023 - Mar 2024 (8 months)

Led a team of 6 HR generalists for Kellogg's Mexico & North America GBS, launched the HR GBS organization and managed SLAs across benefits, recruitment backoffice, labor relations, performance management and employee services.

HR Generalist HR GBS SLA Management Benefits Administration Back Office Performance Management Stakeholder Management

Total Rewards Team Lead

Kellogg Company

Sep 2021 - Jul 2023 (1 year 10 months)

Led Total Rewards for North America (4,500 employees), priced roles from entry to VP level, managed annual compensation updates and survey vendors, and built merit and structure increase proposals.

Total Rewards Compensation Analysis Mercer Compensation Structures People Cost Analysis Program Design

People Operations Coordinator

PPG Industries

Nov 2019 - Sep 2021 (1 year 10 months)

Supported GBS site HR operations (+400 employees) as coach on labor relations, compliance investigations, and employee relations; led NOM-035 and EAP implementations across 70 sites (5.5–6K+ employees).

Employee Relations HR Operations

HR Business Partner LATAM

Cummins

Jan 2019 - Nov 2019 (10 months)

Partnered with corporate functions across LATAM (500+ employees) on compensation, benefits, performance management and ethics investigations, and provided coaching to senior leaders across HR, Finance, Legal and CR.

HR Business Partnering Compensation Management Benefits Performance Management Leadership Coaching Stakeholder Management

HR Business Partner LATAM (CBS)

Cummins

Aug 2017 - Jan 2019 (1 year 5 months)

Served HRBP for Cummins Business Services across Mexico, Brazil, Argentina, Costa Rica and Colombia supporting 140 employees and leadership on HR initiatives, employee relations and HR process delivery.

HRBP shared services Employee Relations HR Processes Cross Cultural Communication Performance Management Change Management

Sr. HR Generalist — Comp & Ben

International Automotive Components

Dec 2015 - Aug 2017 (1 year 8 months)

Managed compensation and benefits for Mexico & Brazil (8 plants, 700 salaried employees), led merit and bonus processes for 3,000 employees, created a new wage scale and talent pipelines for technical roles.

Compensation Benefits Talent Pipeline!Recruitment HR Analytics

Business Partner Jr. Sales

Mars Mexico

Aug 2014 - Dec 2015 (1 year 4 months)

Supported Chocolate business sales segment (7 DCs, 120 reps), developed compensation scheme, reduced turnover from 107% to 47% and absenteeism from 31% to 17.3%, lowering related losses from MXN 1.7M to MXN 680K.

Turnover Reduction Stakeholder Engagement Data Analysis

Talent Attraction Specialist

Mars Mexico

Nov 2013 - Aug 2014 (9 months)

Managed full recruitment cycle for Chocolate segment, improved applicant flow 35% via social media and reduced time-to-hire from 60 to 23 days while maintaining retention in the first 6 months.

Talent Acquisition Employer Branding University Relations

Talent Attraction Analyst

Mars Mexico

Feb 2013 - Nov 2013 (9 months)

Executed social media employer branding and candidate screening for the Chocolate division, standardized job descriptions and developed an online site for development and career plans.

Employer Branding Career Development University Relations Content Development