Jonas Hartley

Advise startups, enterprise organizations, and Fortune 500 companies on product strategy, UX transformation, design systems, and customer experience initiatives. Led product design engagements spanning fintech, healthcare, SaaS, e-commerce, AI, and emerging technologies.

Led product design initiatives for a spend management platform serving small businesses, designed to scale to over 1 million customers. Owned end-to-end design strategy across onboarding, expense management, card administration, compliance, permissions, and reporting workflows.

Early product design leader for a high-growth fintech startup delivering spend management solutions for SMBs. Partnered with executive leadership to define product vision and roadmap, and led discovery initiatives that increased platform engagement by 60%.

Led experience design initiatives across healthcare products serving over 3 million members. Directed cross-functional teams through complex healthcare challenges and improved member engagement while reducing customer support volume by 22%.

Led end-to-end design for enterprise SaaS translation automation workflows used by global organizations. Improved workflow efficiency by 90% and reduced operational complexity through research-driven design improvements.

Redesigned curriculum and mentored students in design thinking, digital production, and visual communication.

Led web, mobile, and digital initiatives from strategy through execution for regional and national clients.

Designed customer-facing products and engagement experiences for a leading social marketing platform acquired by Google.

Designed and developed digital products and interactive experiences for enterprise clients while establishing scalable design frameworks and responsive user experiences.

Redesigned curriculum and mentored students in design thinking, digital production, and visual communication.