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Joly-Jay User

@joly-jayuser

Information Security Administrator at First National Bank managing CCURE 9000 and Morpho access systems for 40,000+ cardholders.

South Africa

Message

At First National Bank, I administer CCURE 9000 and Morpho biometric access systems across 50+ sites, maintaining 99.9% uptime for more than 40,000 cardholders. I run access recertifications and revoke leavers’ and movers’ access under the bank’s role-based access policy.

In First National Bank’s cryptography role, I managed the key lifecycle for Thales payShield and Futurex HSMs supporting Postilion, Base24 and Powercard. I also served as key custodian in key ceremonies and set up HSM-backed PKI for internal TLS certificates.

I moved through desktop support, system access management, cryptography and security systems management at First National Bank. My background also includes application packaging at Computacenter, and I hold a BSc Honours in Computing from UNISA.

Experience

Work history, roles, and key accomplishments

Current

Information Security Administrator

Current

First National Bank

Jan 2023 - Present (3 years 9 months)

Manages CCURE 9000 and Morpho biometric access control for 40,000+ cardholders across 50+ sites, ensuring 99.9% uptime. Implements least-privilege access and leads access recertifications with zero audit findings.

CCURE 9000 Biometrics Access Control RBAC Least Privilege ServiceNow Splunk ScienceLogic AppDynamics Access Recertification

Information Security Administrator – Cryptography

First National Bank

Jan 2020 - Dec 2022 (2 years 11 months)

Managed full key lifecycle for 16 Thales payShield and 4 Futurex HSMs, acting as key custodian in 8 key ceremonies with no PCI DSS findings. Decommissioned 10 legacy HSMs and set up HSM-backed PKI for TLS certificates.

Thales PayShield Futurex HSMs Key Management Key Ceremonies PCI DSS PKI TLS ServiceNow Postilion Base24 Power Card

Information Security Administrator – System Access Management

First National Bank

Jan 2018 - Dec 2020 (2 years 11 months)

Processed 60+ joiner, mover, and leaver requests monthly within 24-hour SLA, reducing handling time from 30 to 10 minutes via ServiceNow workflow. Removed 20 orphaned accounts and brought 3 new systems into access lifecycle.

IAM Joiner Mover Leaver RBAC Least Privilege ServiceNow Mainframe Sybase VPN Digitag Access Reviews

Desktop Support Technician

First National Bank

Jan 2016 - Dec 2018 (2 years 11 months)

Closed about 60 tickets monthly for 60 users, meeting SLA 100% of the time by fixing hardware, LAN/WAN, and VoIP issues. Approved VPN access for 100+ remote users and supported email platform migration.

hardware troubleshooting LAN WAN VoIP VPN Email Migration Customer Support

Application Packaging Analyst

Computacenter

Jan 2015 - Dec 2016 (1 year 11 months)

Packaged 15 applications for deployment via SCCM 2012 to Windows 7/10 and Citrix, using InstallShield AdminStudio, Orca, and InstEd. Fixed failed deployments and ensured all packages passed acceptance testing.

SCCM InstallShield Orca InstEd Win7 Windows 10 Citrix Application Packaging

First Line Analyst

Computacenter

Jan 2014 - Dec 2015 (1 year 11 months)

Handled an average of 200 calls and emails daily, resolving Active Directory, Citrix, AS/400, and Cisco VPN issues remotely in ServiceNow and Remedy. Added resolved fixes to knowledge base for faster resolution.

Active Directory Citrix AS 400 Cisco AnyConnect ServiceNow Remedy ITIL Customer Support

IT Assistant

Rhino Africa Safaris

Jan 2012 - Dec 2014 (2 years 11 months)

Supported users in South Africa and the UK by running Windows Server 2008 R2 Active Directory, Exchange, and Mimecast, and checking daily Backup Exec and antivirus runs.

Windows 2008 R2 Active Directory Exchange Mimecast Backup Exec Antivirus

IT Support, Email Migration

University of Cape Town

Jan 2011 - Dec 2012 (1 year 11 months)

Moved staff from Novell GroupWise to Microsoft Exchange by setting up Outlook profiles, moving archives, and syncing mobile devices.

Novell GroupWise Microsoft Office Outlook Email Migration Mobile Sync

ICT Support Technician

Statistics South Africa

Jan 2010 - Dec 2011 (1 year 11 months)

Supported Census 2011 by installing and configuring Windows XP/7 equipment across provincial and district offices and fixing network issues with head office.

Windows XP Win7 Network Troubleshooting Hardware installation Configuration

LAN Administrator

Virnet Networks

Jan 2007 - Dec 2011 (4 years 11 months)

Supported users across Damelin, AFDA, Thomas International, and Hay Group by maintaining Active Directory, backups, antivirus, and firewall rules.

Active Directory Backup Antivirus Firewalls Network Administration

Education

Degrees, certifications, and relevant coursework

University of South Africa

BSc Honours, Computing

BSc Honours in Computing from the University of South Africa, completed in 2024. Modules included Information Security, Enterprise Architecture, Software Project Management, Software Engineering, and Research Methods.

University of South Africa

Advanced Diploma, Information Resource Management

Advanced Diploma in Information Resource Management (NQF 7) from the University of South Africa, completed in 2022. Modules included IT Service Management, Incident and Problem Management, Networks IV, Database Systems IV, and ICT Project Management.