Jolissa Acosta
@jolissaacosta
I deliver enterprise software improvements across finance, airline, and regulated industries.
NetherlandsWhat I'm looking for
I've led enterprise software delivery at Exeter Finance and Southwest Airlines, coordinating vendors, stakeholders, delivery schedules, and major incident resolution across complex business systems.
At Exeter Finance, I managed 10–15 concurrent enterprise and department-level projects, delivered process improvements reducing annual OPEX by $2M+, and led vendor optimizations saving $10M+ annually. At Southwest Airlines, I onboarded three contact centers to Aspect telephony, including IVR, voice commands, and Salesforce CTI integration.
I've built my career translating business needs into requirements, epics, user stories, test plans, and UAT outcomes. I work comfortably across Agile and Waterfall environments, connecting business, technology, vendors, architects, UX teams, and delivery teams from inception through release.
Experience
Work history, roles, and key accomplishments
IT Business Systems Analyst
JOLISSA ACOSTA
IT Business Systems Analyst with 16+ years of experience in enterprise software delivery across Agile and Waterfall environments in regulated industries.
Education
Degrees, certifications, and relevant coursework
University of Texas at Dallas
Bachelor of Business Administration, Business Administration
Pursued studies in Business Administration with a focus on Information Systems.
Tech stack
Software and tools used professionally
Availability
Location
NetherlandsAuthorized to work in
Job categories
Skills
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