Anthony Olotu

Delivered ServiceNow-based ITSM processes improving ticket SLAs and operational workflows; facilitated stakeholder workshops, refined agile backlogs, and integrated AI dashboards for operational insights.

Captured global refugee system requirements and designed BPMN process maps to align Power Platform/CRM solutions with governance, supporting vendor selection and release validations via UAT.

Led ServiceNow ITSM rollout (Incident, Request, Asset) and digitised asset tracking with handheld tools; delivered shift scheduling automation and supported Power BI dashboard projects for operational reporting.

Designed and managed SDG-aligned advocacy initiatives, secured donor funding, and developed monitoring frameworks to track progress against SDG targets, improving transparency for stakeholders.

Led requirements elicitation and solution analysis to define future processes and reduce rework; produced BPMN/UML diagrams and managed testing activities to optimize operational workflows.

Led LMS implementation and migration, conducted market and risk analysis to identify suppliers and negotiate contracts, and performed requirements elicitation to reduce project rework.

Led IAM migration projects and conducted solution analysis with user stories and interviews to reduce rework and streamline future-state processes across clients.

Completed an MBA program in International Business focusing on management, strategy, and international operations.

Completed a Bachelor of Science in Microbiology covering microbiology principles, laboratory techniques, and research methods.