Looking for a job

Sindhu Pashupathy

@sindhupashupathy

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I build ITSM products, dashboards, and process improvements that deliver measurable operational outcomes.

Netherlands

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What I'm looking for

I'm looking to deliver business analysis, product ownership, and data-driven ITSM improvements in Agile environments, partnering with senior stakeholders to turn operational data, automation, and Generative AI into measurable business outcomes.

I'm delivering business analysis and product ownership for ITSM engagements at SP Business Solutions, using ServiceNow, Power BI, SQL, and Generative AI to turn requirements into roadmaps, KPI dashboards, and process improvements.

Previously, I owned an enterprise ITIL platform at Supervision, improving SLA compliance by 33% and reducing service-request resolution time by 40%. At Medtronic, I reduced reporting time by 80% and supported a 50% improvement in SLA compliance through operational analysis and executive-ready dashboards; I bring eight years of experience translating stakeholder needs into practical delivery across Agile/Scrum environments.

Experience

Work history, roles, and key accomplishments

Current

IT Service Business Analyst

Current

SP Business Solutions

Aug 2026 - Present (1 month)

Delivers business analysis and product ownership for ITSM engagements as an independent consultant, covering requirements gathering, stakeholder management, and Agile/Scrum delivery. Plans and manages product roadmaps across ServiceNow/ITIL and ITSM platforms.