Jolie Oliver

Manages full lifecycle of concurrent software implementation programs, ensuring technical, quality, and financial objectives are met. Serves as primary liaison between clients, technical teams, and leadership, achieving 100% client retention.

Served as Site Lead and primary customer-facing point of contact for military members, families, and leadership, delivering benefits briefings and transition support. Coordinated staffing, event management, and logistics to meet program milestones.

Advised clients on relocation logistics and program eligibility, assessed needs, and coordinated registration for required classes. Maintained a client record system for 500+ clients, ensuring compliance with data-security regulations.

Supervised and trained a team of 21 personnel, managing workload, scheduling, and air movement routes. Ensured compliance with TSA and flight-safety standards and operated materials-handling equipment.

Managed an enterprise training program supporting 500+ personnel across 15 globally distributed sites. Authored training guides, built evaluation materials, and directed training databases, increasing manning by 60%.

Performed 2,000+ mission hours translating time-sensitive Urdu-language materials and reporting essential intelligence to senior leadership. Operated as trainer and operator, producing actionable intelligence and increasing unit manning.

MBA graduate from the University of San Diego, Knauss School of Business, class of 2026.

Bachelor of Business Administration in Management from the University of Hawaiʻi at Mānoa.

Completed Airman Leadership School in October 2015.

Completed an intensive 57-week Basic Urdu Course in July 2012.

Completed the Air Force Intelligence Course in October 2012.