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James Thom

@jamesthom

Senior Program Manager at Perspecta/Peraton who delivered USSS's PIX system in 6 months against an 8-month target.

At Perspecta/Peraton, I managed subcontractor teams supporting TSA, CISA, and CBP, and served as the primary contractor point of contact to USSS leadership and CORs. At CBP, the DevSecOps team mapped deployment checks to governance standards and patched Production infrastructure during security incidents.

At Hewlett-Packard/Hewlett Packard Enterprise/DXC/Perspecta, I led delivery of USSS mission applications, including the PIX information-sharing system, which was delivered in 6 months against an 8-month target and earned the 2018 USSS Director's Award and DHS Secretary's Award. I’m PMP-certified and have managed Federal IT programs and projects across DHS Components.

Experience

Work history, roles, and key accomplishments

Senior Program Manager

Perspecta/Peraton

Jul 2019 - Aug 2026 (7 years 1 month)

Managed geographically distributed subcontractor teams supporting TSA, CISA, and CBP, overseeing staffing, subcontract execution, and budget tracking. Presented quarterly Program Management Reviews to senior leadership and served as primary contractor POC for USSS.

Program Management Subcontract Management Budget Tracking Forecasting Risk Management Stakeholder Communication DevSecOps CI CD Jira Confluence Jenkins Nexus SonarQube SharePoint Microsoft Teams

Customer Technical Support Manager

Hewlett-Packard/Hewlett Packard Enterprise/DXC/Perspecta

Aug 2015 - Jul 2019 (3 years 11 months)

Oversaw concurrent IDIQ projects delivering USSS mission applications and enterprise systems, managing cross-functional technical teams and ensuring compliance with Federal governance standards. Led development of mission-critical applications through Azure DevOps CI/CD pipelines and modernized legacy systems.

Project Management Agile Scrum Azure DevOps CI CD .NET SharePoint Oracle SQL Server Cognos Power BI Tableau ETL Risk Management Stakeholder Management

Deputy Project/Systems Assurance Manager

Hewlett-Packard

Apr 2013 - Mar 2015 (1 year 11 months)

Supported the Program and Project Manager for USSS's enterprise-wide mission planning and resource scheduling system, onboarding staff and supervising T&E, QA, and Instructional Design teams. Coordinated SELC-compliant deliverables and prepared executive briefings.

Project Management SELC Risk Management Stakeholder Management Microsoft Dynamics CRM PowerPoint

Project Manager

Electronic Data Systems/Hewlett-Packard

Apr 2008 - Apr 2013 (5 years)

Managed O&M delivery for ICE's core mission case management system and led delivery of a public-facing detainee locator platform. Set up Tier 2 and Tier 3 Help Desk operations and coordinated phase-gate reviews.

Project Management O&M Helpdesk operations SLA Management Remedy Microsoft Project Phase Gates